Vicky Seamans
Nolanville
Summary
Developed extensive communication and critical thinking skills in fast-paced healthcare environment. Skilled in patient care, teamwork, and maintaining patient confidentiality, with focus on delivering high-quality service, both in a level-four Neonatal Intensive Care Unit and Patient Relations Department. Looking to transition into new role where these transferrable skills can make significant impact.
Overview
17
17
years of professional experience
Work History
Neonatal Intensive Care Unit Registered Nurse
Defense Health Agency, Carl R. Darnall Army Medical Center
04.2025 - Current
- Monitors patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administers medications via oral, intravenous, and intramuscular injections and monitored responses.
- Directs patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Collaborates with multidisciplinary teams to develop individualized care plans for patients.
- Maintains a sterile and safe environment in compliance with hospital protocols.
- Educates families on infant care techniques to promote healthy development post-discharge.
- Improves neonatal patient outcomes by implementing evidence-based care practices and protocols.
Patient Relations Coordinator
Banner Health Corporate
02.2020 - 02.2025
- Served as department team leader with extra duties such as educated and assisted established and newly-hired staff members, monitored the department email inbox and ensured emails were routed to the correct staff member, responded to grievances received from health insurance payors.
- Served as point of contact for regulatory inquiries and presented data at facility leadership and quality safety meetings in Director's absence.
- Facilitated patient grievances and attempted to resolve issues to enhance overall satisfaction.
- Maintained accurate patient records in electronic system; ensured privacy and confidentiality of the patient by complying with HIPAA and privacy policies.
- Collaborated with healthcare teams, to include hospital c-suite members, to address patient concerns effectively.
- Partnered with Risk Management as needed to address complex medical concerns, to determine requests for compensation, or to address patient allegations of intentional harm or abuse by a healthcare worker.
- Contacted patients to address investigative findings by leadership to address stated concerns and ensured correspondence to the patient was written in a timely manner and per regulatory guidelines.
Neonatal Intensive Care Unit Registered Nurse
Banner Desert Medical Center
03.2018 - 02.2020
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, intravenous, and intramuscular injections and monitored responses.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Maintained a sterile and safe environment in compliance with hospital protocols.
- Educated families on infant care techniques to promote healthy development post-discharge.
- Improved neonatal patient outcomes by implementing evidence-based care practices and protocols.
Neonatal Intensive Care Unit Charge Nurse
Tampa General Hospital
03.2016 - 03.2018
- Responsible for 70+ bed unit, including proper assignments, mentoring, and facilitating communication between nurses and physicians.
- Charge Nurse during Hurricane Irma in September 2016 when staff were required to remain at the facility for 60-hours.
- Led nursing staff in delivering high-quality patient care through effective communication and collaboration.
- Oversaw daily operations, ensuring compliance with hospital policies and healthcare regulations.
- Mentored new graduate nurses, nursing students, and junior nurses, fostering professional development and enhancing team performance.
- Managed staffing schedules to optimize nurse-to-patient ratios while maintaining quality of care.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, intravenous, and intramuscular injections and monitored responses.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Maintained a sterile and safe environment in compliance with hospital protocols.
- Educated families on infant care techniques to promote healthy development post-discharge.
- Improved neonatal patient outcomes by implementing evidence-based care practices and protocols.
Neonatal Intensive Care Unit Registered Nurse
Tampa General Hospital
03.2008 - 03.2016
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, intravenous, and intramuscular injections and monitored responses.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Maintained a sterile and safe environment in compliance with hospital protocols.
- Educated families on infant care techniques to promote healthy development post-discharge.
- Improved neonatal patient outcomes by implementing evidence-based care practices and protocols.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT02-2017
Associate of Science - Nursing
Hillsborough Community College
Tampa, FL12-2007
Skills
- Registered Nurse (Texas & Multistate), License # 1179562 Expires 6/2027
- CPR (Basic Life Support ), American Heart Association Expires 11/2026
- Neonatal Resuscitation Program Expires 5/2027
- STABLE Expires 5/2027
Timeline
Neonatal Intensive Care Unit Registered Nurse
Defense Health Agency, Carl R. Darnall Army Medical Center
04.2025 - Current
Patient Relations Coordinator
Banner Health Corporate
02.2020 - 02.2025
Neonatal Intensive Care Unit Registered Nurse
Banner Desert Medical Center
03.2018 - 02.2020
Neonatal Intensive Care Unit Charge Nurse
Tampa General Hospital
03.2016 - 03.2018
Neonatal Intensive Care Unit Registered Nurse
Tampa General Hospital
03.2008 - 03.2016
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Hillsborough Community College
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