Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vicky Simon

Three Rivers,MI

Summary

With a proven track record at Twin County Probation Center, I excel in resident monitoring and fostering safety practices. Leveraging skills in security procedures and role modeling, I've significantly enhanced community well-being and harmonious living conditions. My adeptness in activity planning underscores my commitment to creating inclusive environments, showcasing my hard and soft skills in action.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Resident Coordinator

Twin County Probation Center
Three Rivers, MI
06.2022 - Current
  • Organized safety drills and provided resources on emergency preparedness, prioritizing the well-being of all residents in the community.
  • Facilitated conflict resolution among neighbors when necessary, promoting harmonious living conditions within the complex.
  • Provided exceptional customer service by promptly addressing inquiries from both prospective and current residents.
  • Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
  • Coordinated with leasing agents to ensure seamless
  • Conduct drug screens
  • transitions for incoming residents, reducing stress during relocation.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Solved grievances and complaints by collaborating with residents.
  • Provided crisis management and intervention during emergency situations.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Developed, implemented and monitored residential policies and procedures.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Correctional Officer

Kalamazoo County Sheriff's Department
Kalamazoo, MI
02.2022 - 02.2022
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.

Administrator

Mosher Flooring
Three Rivers, MI
12.2010 - 02.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Collected, validated, and distributed information to employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Improved employee productivity with effective time management strategies for daily tasks.

Correctional Officer

Indiana State Prison
Michigan City, IN
04.2007 - 12.2010
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Drug Testing Technician

New Hope Drc
Cassopolis, MI
03.2005 - 04.2007
  • Improved laboratory efficiency by streamlining sample processing and data entry procedures.
  • Operated laboratory equipment and instruments correctly to conduct tests.
  • Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
  • Expedited the testing process by carefully prioritizing samples based on deadlines or specific client requests.
  • Increased overall laboratory efficiency through effective organization of supplies, documentation, and workspace areas according to established guidelines.
  • Conducted PBT testing , sent results to the courts and Probation officers.
  • Answer all office calls and set appointments.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Conducted wide range of laboratory tests and recorded results.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.

Correctional Officer

Cass County Sheriff Department
Cassopolis Michigan
01.2004 - 03.2006
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.

Correctional Officer

Thomas M Fredrick Juvenile Justice Center
South Bend, IN
09.2001 - 02.2005
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Provided necessary support for educational programs, ensuring access to academic resources for all residents.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
  • Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
  • Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
  • Supervised youth's daily activities for school, meals, and recreation time.
  • Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
  • Improved facility safety by conducting thorough and consistent security checks.
  • Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
  • Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
  • Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.

Education

Bachelor Criminal Justice/Psychology - Criminal Justice/Psychology

Columbia Southern University
Orange Beach, AL
04.2025

GED -

Niles High
Niles, MI
06.2002

Skills

  • Resident monitoring
  • Safety practices
  • Security Procedures
  • Role Modeling
  • Activity Planning

Certification

  • CPR Certified
  • Suicide Prevention Training
  • PREA Training
  • Defense Tactics

MDOC TRAINING

Timeline

Resident Coordinator

Twin County Probation Center
06.2022 - Current

Correctional Officer

Kalamazoo County Sheriff's Department
02.2022 - 02.2022

Administrator

Mosher Flooring
12.2010 - 02.2021

Correctional Officer

Indiana State Prison
04.2007 - 12.2010

Drug Testing Technician

New Hope Drc
03.2005 - 04.2007

Correctional Officer

Cass County Sheriff Department
01.2004 - 03.2006

Correctional Officer

Thomas M Fredrick Juvenile Justice Center
09.2001 - 02.2005

Bachelor Criminal Justice/Psychology - Criminal Justice/Psychology

Columbia Southern University

GED -

Niles High

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Vicky Simon