Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicky Syndergaard

Nampa,Idaho

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

PLANNER ASSISTANT

Plexus
  • Establish and review the production schedule to ensure customer commitments were met, monitored the, report was, track to meet revenue goals.
  • Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
  • Developed comprehensive production plans to ensure timely completion of customer orders and minimize stockouts.
  • Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
  • Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.

MATERIALS COORDINATOR

Plexus
  • Monitored the number of materials delivered to the manufacturing cell, communicate part concerns to the appropriate support teams.
  • Optimized material flow by implementing efficient inventory management systems.
  • Reduced downtime in production by ensuring timely delivery of materials to various departments.
  • Maintained accurate records, enabling better tracking and forecasting of material requirements.

RECEIVING COORDINATOR

  • Verify the correctness of incoming shipments by comparing items and quantities unloaded against bills of lading
  • Assist with physical inventories to ensure in-hand inventory is accurate.

Manufacturing Associate

AIRE
03.2023 - Current
  • RF welding various parts onto the water rafts and kayaks.
  • Developed strong working relationships with colleagues, fostering a positive team environment that facilitated open communication and collaboration on projects.
  • Improved production efficiency by streamlining assembly processes and implementing lean manufacturing techniques.

Manufacturing Associate

Plexus Corp
05.2022 - 03.2023


  • Improved production efficiency by streamlining assembly processes and implementing lean manufacturing techniques.
  • Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
  • Collaborated effectively with cross-functional teams to troubleshoot issues, optimize processes, and achieve common goals.

Administrative Assistant

Northwest Lineman College
12.2021 - 05.2022


  • Help to set up student exams online and set up the Proctor to administer the tests
  • Trained clients ,via Zoom meetings, how to navigate the system and administer exams.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Customer Service rep

Southshore Companies
08.2015 - 05.2021
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment.

Administrative Assistant

Morton Buildings
11.2011 - 07.2015


  • Contributed to the set-up of MRP system to maintain minimum inventory levels.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.

ASSEMBLY OPERATOR

POLARIS INDUSTRIES
08.2010 - 07.2011
  • Enhanced production efficiency by assembling components according to specifications and quality standards.
  • Reduced assembly time with streamlined processes and effective use of tools and equipment.
  • Maintained a clean and organized workspace, contributing to overall safety and productivity.
  • Identified opportunities for continuous improvement in the assembly process, resulting in increased efficiency.

CASHIER

VISION CENTER
02.2010 - 08.2010
  • Checking customers out through cashier lines, helping customers in vision center (i.e
  • Eye testing machines, data entry of orders for glasses, adjust glasses, check-in new glasses by verifying prescription on the incoming orders.)
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

CASHIER

DYNO’S CONVENIENCE STORE
05.2009 - 09.2009

.

  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

FILE CLERK, BILLER

AVERA MEDICAL GROUP SPENCER
12.2008 - 05.2009
  • Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
  • Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.

PURCHASING ASSISTANT

PLEXUS
06.1996 - 10.2008
  • Expedited material to meet manufacturing schedule, address concerns with the team, enter commit/promise dates into MRP system from suppliers.
  • Improved supplier relationships through regular communication and transparent dealings.
  • Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.

Education

No Degree - Medical/Dental Office

Academy of Professional Careers
Boise, ID
01.2000

GED -

BSU
Boise, ID
1995

Skills

  • Strong computer skills
  • Organized, flexible, reliable
  • Customer service skills
  • Fast Learner
  • Good communication
  • Complaint Resolution
  • Paperwork Processing
  • Data Entry

Timeline

Manufacturing Associate

AIRE
03.2023 - Current

Manufacturing Associate

Plexus Corp
05.2022 - 03.2023

Administrative Assistant

Northwest Lineman College
12.2021 - 05.2022

Customer Service rep

Southshore Companies
08.2015 - 05.2021

Administrative Assistant

Morton Buildings
11.2011 - 07.2015

ASSEMBLY OPERATOR

POLARIS INDUSTRIES
08.2010 - 07.2011

CASHIER

VISION CENTER
02.2010 - 08.2010

CASHIER

DYNO’S CONVENIENCE STORE
05.2009 - 09.2009

FILE CLERK, BILLER

AVERA MEDICAL GROUP SPENCER
12.2008 - 05.2009

PURCHASING ASSISTANT

PLEXUS
06.1996 - 10.2008

PLANNER ASSISTANT

Plexus

MATERIALS COORDINATOR

Plexus

RECEIVING COORDINATOR

No Degree - Medical/Dental Office

Academy of Professional Careers

GED -

BSU
Vicky Syndergaard