Vicky VanOosbree

• Established positive and effective communication among unit staff of 45 and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Carefully interviewed, selected, trained and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations and procedures.
• Correctly calculated inventory and ordered appropriate supplies.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Organized receptions, promotions and corporate luncheons.

• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Supervised staff of 20 collectors, monitoring phone calls and letters.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Identified and solved internal problems related to employee turnover by revamping training approaches.
• Scheduled and taught in class and online courses to increase learning opportunities.

Hired and directed teams to achieve daily and long-term operations and business goals.

• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Increased food sales, beverage sales, and total revenue of establishment by 78%, 32%, and 44%, respectively.
• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.