Vicky Vasiliou
Las Vegas
Summary
Adept at blending analytical prowess and interpersonal skills, I excelled at Precision Opinion by significantly enhancing data collection processes. My bilingual abilities and problem-solving acumen facilitated impactful research outcomes, demonstrating a commitment to excellence and teamwork in fast-paced environments.
Data Collector focused on accurate gathering of Health data. Good project coordination, time management and problem-solving abilities. Proficient in CATI and data entry techniques. Accurate and unbiased.
Entry-level Leasing Consultant with knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team member positions. Ready to help team achieve company goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Research Data Collector
Precision Opinion
03.2023 - Current
- Gathered and submitted observational information in addition to required data points.
- Conducted surveys and documented all responses.
- Uploaded or transmitted data using secure protocols.
- Acquired roadway data for state and federal agencies.
- Collected National Immunization and Health Survey information on behalf of the CDC and the New York State Department of Health.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
Barista
Starbucks
05.2022 - 11.2022
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Font Desk Team Member
Planet Fitness
08.2021 - 04.2022
- Reviewed upcoming events and planned for expected challenges.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Sold memberships and personal training sessions to new customers.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Greeted customers and offered them assistance.
- Conducted locker room tours and provided information and directions.
- Promptly responded to all requests for assistance.
- Assisted customers with finding items and storing belongings.
- Worked well in a team setting, providing support and guidance.
Uber Driver
Uber And Lyft
05.2017 - 04.2020
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Adhered to all safety regulations and traffic laws while driving.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Responded to passenger concerns and complaints politely and professionally.
- Adhered to tight schedule and met departure and arrival deadlines.
- Delivered passengers to destinations safely and on time.
- Pointed out landmarks and other points of interest to passengers.
- Remained calm and poised in emergent situations.
- Followed applicable traffic regulations and traffic laws.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Followed designated routes and schedules while operating vehicles.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Communicated with passengers regarding estimated time of arrival.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Responded with ease to sudden changes in routes and schedules.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Leasing Agent
Airbnb
10.2012 - 01.2017
- Distributed and followed up on tenant renewal notices.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Kept meticulous records of correspondence between management and tenants.
- Used Ruby on Rails to keep record of financial transactions and rental applications.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Recruited new residents through website advertising and marketing.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Translator and Interpreter
ISTS
09.2009 - 06.2012
- Provided verbal summaries of non-English documents for immediate use.
- Translated documents from English to Greek.
- Translated documents from Greek to English.
- Researched cultural etiquette and specific use of slang words.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maximized quality control of translated documents.
- Assisted with translation of foreign language television and radio programs.
- Interpreted spoken and written languages other than English and vice versa.
- Attended training programs to improve professional knowledge and interpretation skills.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations between foreign language-speaking clients and others.
- Collaborated with team to translate series of documents from English to other languages.
- Developed strategies to perform accurate and consistent translations.
- Developed and maintained glossary of technical terms.
- Assisted foreign language-speaking clients with inquiries.
- Stayed current on new expressions and cultural changes impacting language translation.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Monitored progress of translation projects and reported issues to appropriate personnel.
Education
High School Diploma -
La Salle High School
Wilkes-Barre, PA06-1987
Skills
- Research
- Prioritization
- Communication
- Bilingual
- Product sales
- Inventory counts
- Machine learning
- Surveys experience
- Problem Solving
- Fast Learner
- Teamwork
- Time management
- Delivery
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Research Data Collector
Precision Opinion
03.2023 - Current
Barista
Starbucks
05.2022 - 11.2022
Font Desk Team Member
Planet Fitness
08.2021 - 04.2022
Uber Driver
Uber And Lyft
05.2017 - 04.2020
Leasing Agent
Airbnb
10.2012 - 01.2017
Translator and Interpreter
ISTS
09.2009 - 06.2012
High School Diploma -
La Salle High School
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