Vicky Vega
Hamilton Township,NJ
Summary
Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies for all appointments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Assistant/ Work Study
Mercer County Community College
09.2023 - Current
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Enhanced team productivity by effectively prioritizing tasks and delegating responsibilities.
- Improved appointment management with meticulous attention to detail and proactive communication.
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
Office Clerk
Environmental Protection Agency, EPA
04.2023 - 10.2023
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receiving Manager
Macys
06.2011 - 06.2022
- Streamlined receiving processes by implementing efficient inventory management systems.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
- Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Unloaded, sorted and stored incoming merchandise.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created and enforced detailed organization processes to increase quality and service standards.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Education
Associate of Applied Science - Ornamental Horticulture
Mercer County Community College
West Windsor, NJ05.2024
No Degree - Microsoft Office
Microsoft Office Suite
Trenton, NJ06.2009
High School Diploma -
East Side High School
Newark, NJ06.2003
Skills
- Deadline Management
- Office Management
- Appointment Scheduling
- Document Preparation
- Customer Service
- Adaptability
- Administrative Support
- Conflict Resolution
- Organizational Skills
- Problem Solving
- Attention to Detail
- Multitasking Abilities
- Data Entry
- Project Scheduling
- Calendar Coordination
- Verbal and Written Communication
- Administrative Duties
- HR Understanding
- Proficient in [Software]
- Call Screening
- Scheduling
Certification
- Certified Microsoft specialist , Microsoft - 2010
Languages
Spanish
Limited Working
Timeline
Scheduling Assistant/ Work Study
Mercer County Community College
09.2023 - Current
Office Clerk
Environmental Protection Agency, EPA
04.2023 - 10.2023
Receiving Manager
Macys
06.2011 - 06.2022
Associate of Applied Science - Ornamental Horticulture
Mercer County Community College
No Degree - Microsoft Office
Microsoft Office Suite
High School Diploma -
East Side High School
- Certified Microsoft specialist , Microsoft - 2010
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