Vicky Walsh
Summary
Dynamic HR professional with expertise in HR compliance and operations, technology, and training. Skilled in leading multidisciplinary teams to cultivate a positive workplace culture. Proven record of implementing sustainable solutions and driving efficiency through strategic thinking. Proficient in utilizing technology for process improvements and delivering impactful presentations to diverse audiences. Knowledgeable in supporting workplace investigations and well-versed in learning methodologies like VARK and competency-based learning.
Overview
20
20
years of professional experience
Work History
Principle Sales Enablement/Sr. Solution Engineer SaaS HCM
Oracle
Redwood City, CA
01.2016 - Current
- Drive the sales process by equipping the sales team with the necessary tools, information, and training
- Create and implement strategies that improve sales performance and productivity
- Develop training programs tailored to the SE and sales team's needs, manage sales content to ensure alignment with marketing, corporate, and customer engagement strategies
- Deep understanding of the SaaS HCM industry
- Knowledge of functional set up of Oracle Cloud HCM
- Provide targeted training and create custom content for specific use cases for internal and external customers
- Demonstrate product features, messaging, and value add
- Design, create, record, and edit, in person, virtual, and eLearning training materials.
- Maintain knowledge of industry trends and best practices related to software engineering.
- Work with stakeholders from multiple departments to ensure project success.
- Participate in design discussions with clients to understand their needs and develop appropriate solutions.
- Participate in continuous learning opportunities to stay current with emerging technologies.
- Design and deliver presentations, workshops, and webinars on various topics relevant to sales enablement and SaaS technology.
- Maintain records of all participant feedback from trainings and reported results to management team.
- Collaborate with subject matter experts to ensure accuracy of content within course materials.
- Provide post-training follow-up support such as answering questions or providing additional resources.
- Plan virtual classroom sessions utilizing video conferencing technology.
- Adapt existing materials based on changing business needs or objectives.
- Participate in professional development seminars or conferences relating to corporate training techniques.
- Boost confidence of employees by providing skilled training to improve knowledge and productivity.
HR/Office Operations/Facilities Coordinator
KKR
San Francisco, CA
01.2014 - 01.2016
- Execute HR functions across all areas of the business; effectively prioritized projects and tasks to manage all aspects of reception, file room production, payroll administration, benefits, performance management, recruitment, on-boarding, off-boarding, and compliance investigations
- Oversaw administration of all unemployment appeals, including timely processing and attendance at hearings
- Fostered a successful environment for new and existing employees by providing ongoing training and education
- Managed benefits administration, including FSA, commute, EAP, and retirement/stock option plans
- Implemented safeguards for compliance with organizational and financial FCC policies and procedures; developed and implemented an employee handbook to familiarize all staff with company expectations
- Project management of all space buildouts and construction, including contract support, coordination with contractors, consultants, and building management relating to access, scheduling, walk-throughs, and planning
- Played an instrumental role in the creation and implementation of the ergonomics program, resulting in a better understanding of employee performance and efficiency and execution of applicable process improvements.
Senior Human Resources Generalist
PRO UNLIMITED
Burlingame, CA
01.2011 - 01.2014
- Managed the administration of human resources technology projects, overseeing the full lifecycle management of full-time staff of 350 employees for two companies and a contingent workforce comprised of 10,000+ individuals
- Ensured a cohesive organization and company-wide success with the development and implementation of streamlined HR policies for domestic and international staff
- Developed and executed a new process for international on-boarding, including work visa processing, to expedite the new hire process and minimize the burden placed on human resources staff
- Guaranteed a productive workforce through administration of company policies, execution of performance evaluations, and management of employee relations
- Performed employee investigations and participated in DOL conferences
- Oversaw annual compliance audits to ensure accuracy of essential documents, including employee files, employment postings, EEOC paperwork, and I-9 documentation.
Human Resources Solutions Coordinator
PRO UNLIMITED
Burlingame, CA
01.2010 - 01.2011
- Charged with managing a variety of essential human resources functions, including benefits and open enrollment for domestic and international staff, records retention and compliance, leave of absence and FMLA process, and presentation and meeting preparation
- Fostered a positive working environment with the administration of employee recognition programs to acknowledge birthdays, anniversaries, and major life events
- Implemented an Applicant Tracking System (ATS) across two divisions and effectively analyzed and communicated data to management
- Expertly maintained the organization’s ATS and HRIS systems, allowing for the effective, streamlined utilization of technology-based HR solutions.
Operations Coordinator/Receptionist
PRO UNLIMITED
Burlingame, CA
01.2007 - 01.2009
- Ensured efficiency by managing daily operational activities and providing contract support for the corporate office and 42+ remote sites
- Maintained an accurate calendar, including Microsoft Live meeting webinars, conference calls, paid time off, and conference requests for 250 employees
- Created new hire packets and provided training to new staff members, ensuring compliance with federal and state employee requirements, company policies, and contract requirements
- Coordinated reporting for operations and project management projects to enhance operational procedures, including business validation and travel request processes.
Executive Assistant/Operations Manager
GINO MORENA ENTERPRISES, LLC/HAIRWORKS FAMILY SALON
S. San Francisco, CA
01.2002 - 01.2007
- Military contacts management, including Association and Union Bargaining Agreements
- Effectively managed daily operations for 350 military and 25 civilian salons, including budgeting, recruiting, marketing, and sales
- Ensured exceptional client satisfaction through training and management in areas of customer service, office and state board procedures
- Maximized revenue through analysis of employee performance and sales reports.
Staffing Supervisor/Employment Specialist/Account Manager
KELLY SERVICES, INC.
San Mateo/San Francisco, CA
01.1999 - 01.2002
- Oversaw a variety of staffing and human resources functions, including workers compensation, unemployment claims, account management, quality control, negotiations
- Managed multiple on-site accounts, providing vital support to manage a contingent staff of 10-50 individuals
- Provided HR support for on-boarding and off-boarding for a staff of 20+ employees
- Managed ROI analysis for clients and conducted contract negotiations for direct placement, ensuring fair agreements for all parties involved
- Conducted needs analysis surveys and site-assessment analysis to provide appropriate staffing solutions.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Skills
- Human Resources Process Management
- Strategic Analysis
- Workplace Investigative Skills
- HR Law Expertise
- HIPAA Compliance
- Disability and Leave Management
- Workplace Relationship Management
- Project Coordination
- Team Leadership
- Facilitating ViLT And ILT Sessions
- Curriculum Development
- SaaS Human Capital Management
- Oral and written communications
- Contract Review
- Analytical and Critical Thinking
- Workplace Ergonomics
Technology Skills
Microsoft Office Suite, Visio, Publisher, Gradience (HRIS), Taleo, Oracle HCM Cloud, PeopleSoft, SharePoint, Workday, ADP, SmartSearch, Slack Admin, Cornerstone, Camtasia, Adobe Acrobat, Jira, Rise 360, Wrike
Key focus areas
- Excellent Communication – The ability to articulately convey information clearly and simply both verbally and through written language. A strong command of the English language. The ability to adapt to new situations and environments and recognize the needs of others. Establish new and maintain existing relationships across the board.
- Technical Skills – HCM multi-platform experience including functional setup. A data-driven approach to HR analytics, improving decision-making processes related to workforce planning and performance.
- Project Management – Strong management capability combined with interpersonal skills, meticulous organization, and time management. Ability to manage and complete multiple projects simultaneously.
- Training Specialist - over 8 years of experience in developing and delivering comprehensive training programs utilizing various instructional methods and technologies.
Affiliations
- Co-lead for Oracle Generations of Leadership
- Member of Oracle Women's Leadership
- Member of Oracle's Diverse Abilities Network
Certification
- Ergonomic Evaluator
- Crime Scene Technician
References
References available upon request.
Timeline
Principle Sales Enablement/Sr. Solution Engineer SaaS HCM
Oracle
01.2016 - Current
HR/Office Operations/Facilities Coordinator
KKR
01.2014 - 01.2016
Senior Human Resources Generalist
PRO UNLIMITED
01.2011 - 01.2014
Human Resources Solutions Coordinator
PRO UNLIMITED
01.2010 - 01.2011
Operations Coordinator/Receptionist
PRO UNLIMITED
01.2007 - 01.2009
Executive Assistant/Operations Manager
GINO MORENA ENTERPRISES, LLC/HAIRWORKS FAMILY SALON
01.2002 - 01.2007
Staffing Supervisor/Employment Specialist/Account Manager
KELLY SERVICES, INC.
01.1999 - 01.2002
Bachelor of Science - Criminal Justice
Kaplan University
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