Vicky White
Hampstead,NC
Summary
Dedicated Intake Specialist. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HL position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Intake Specialist
Liberty Home Care And Hospice
2007.04 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
- Assessed clients' needs and determined eligibility for intake services.
- Developed positive relationships with community partners to facilitate referrals and improve access to services for clients in need.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
- Trained and supervised new intake staff to deliver high-quality client care.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Built relationships with community agencies for timely service referrals.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Entered referrals into appropriate system based on type of referral obtained.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
- Developed and implemented strategies to enhance quality of social services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Registered Nurse
Liberty Homecare And Hospice
1999.06 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Audited charts and reviewed clinical documents to verify accuracy.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Associate of Science - Nursing Education
Cape Fear Community College
Wilmington, NC05.1994
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Assertiveness
scuba diving, dancing, sewing, reading
Love life and my Family, people in general enjoy being with other and entertaining. Have scuba dives in many parts of world, south american Cayman Islands, Bahamas.
Timeline
Intake Specialist
Liberty Home Care And Hospice
2007.04 - Current
Registered Nurse
Liberty Homecare And Hospice
1999.06 - Current
Associate of Science - Nursing Education
Cape Fear Community College
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