Dhanesh Bhatia

• Create and complete travel arrangements (air, hotel, car, rail).
• Provide travel support for Defense and Government travelers in compliance with federal regulations and agency specific policies.
• Manage urgent and last-minute travel request, including emergency and mission critical travel.
• Maintain high accuracy while handling multiple reservations simultaneously in a fast-paced environment.
• Ensure reservations are built according to client standards and preferences.
• Act as trusted advisor by offering informed and insightful recommendations that provide the best traveler experience.
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Escalate most complex bookings to more experienced staff.
• Assignments include both routine and non-routine work.
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date.

• Assist and planning to negotiate Air/Hotel/Car/Cruise/Vacation

package rates for the customer.

• Make reservations on Sabre and order tickets with Consolidators.

• Make flight bookings, book hotels, car rentals, and cruises under our own IATA.

• Analyze travel data within the booking tools and prepare a report.

• Manage supplier relationships for travel partners, including partner management, negotiating, and managing contracts with travel suppliers/partners.

• Monitor travel industry trends, develop and execute strategies within the region.

• Experienced using SABRE for reservations and ticketing for 25 years.

• Processed customer reservations using SABRE (GDS).

• Managed ticket adjustments and cancellations with precision and care.

• Assisted customers in selecting travel options and itineraries effectively.

• Collaborated with airlines to resolve booking discrepancies swiftly.

• Provided exceptional customer service through clear communication and support.

• Trained new staff on ticketing software and reservation procedures efficiently.

• Maintained accurate records of bookings and transactions consistently.

• Coordinated with team members to ensure smooth operational workflow daily.

• Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously, and respectfully.

• Managed daily operations of travel agency and ensured smooth workflow. Fluent in reservations and ticketing on SABRE.
• Developed travel packages tailored to client preferences and market trends.
• Oversaw staff training programs to enhance customer service and sales skills.
• Coordinated with vendors to secure best rates and services for clients.
• Implemented marketing strategies to promote agency offerings effectively.

• Working at Dubai Airport at check in counters and boarding gates.
• Providing boarding pass and accepting check in luggage according to company policy.
• Support and monitor handling agents with maintaining a smooth and efficient customer service skills implementing the company policy.
• Maintaining excellent customer service to solve any unforeseen issues arising during the check in and boarding process.
• Providing correct head count and releasing the aircraft with correct passengers onboard.
• Worked in shifts including early morning/evening and overnight.
• Greeted and assisted passengers with check-in procedures and boarding processes.
• Managed baggage handling and ensured proper loading for flights.
• Coordinated with ground staff to maintain flight schedules and passenger connections.
• Resolved passenger inquiries and complaints with professionalism and empathy.
• Monitored safety regulations to ensure compliance during boarding procedures.
• Provided information on flight details, services, and airport facilities to travelers.
• Collaborated with security personnel to ensure a safe travel environment for passengers.
• Checked in passengers, assigned seats, and issued boarding passes.
• Assisted customers with reservations, cancellations, and rebooking flights as needed.
• Answered customer questions regarding flight information, airport amenities, and travel regulations.
• Operated computerized system to handle ticketing and check-ins.
• Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
• Maintained accurate records of passenger manifests and checked luggage tags.
• Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
• Greeted passengers and assisted with their inquiries.
• Enforced airline policies such as smoking restrictions, carry-on item limits.

• Working at Dubai airport to meet and greet the flight on arrival and ensure all necessary equipment in position to turn around the aircraft as per schedule departure.
• Coordinated ramp operations to ensure timely aircraft turnarounds.
• Managed baggage loading and unloading processes for efficient service delivery.
• Communicated with flight crews regarding ramp activities and safety protocols.
• Supervised ground personnel to maintain high operational standards and safety compliance.
• Implemented safety measures to prevent incidents during ground handling tasks.
• Collaborated with airport services to streamline ground support operations effectively.
• Communicated with air traffic controllers regarding flight plans and weather conditions.
• Ensured all necessary documentation is completed accurately prior to departure.
• Retrieved customer luggage off conveyor belts.
• Maintained detailed records of aircraft arrivals, departures, cargo weight, volume data, fuel usage reports.
• Supervised staff on the ramp area during peak periods.
• Overall coordinate with all ground and in terminal handling agents to ensure aircraft is not delayed and departs on time as per schedule.