Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Vicroria Munoz

Ashburn,VA

Summary

Accomplished Assistant Manager with a proven track record at Dollar General Store, adept in staff training and development, and enhancing customer satisfaction. Excelled in money handling and fostering team motivation, leading to significant business growth. Skilled in CRM, I consistently achieved and surpassed performance goals through strategic leadership and effective customer relations. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

40
40
years of professional experience

Work History

Assistant Manager

Dollar General Store
06.2023 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

Park Shell Gas Station
10.2017 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.

Co-Owner

Metro Landscapes
02.1985 - 06.2010
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Opening And Closing of Small Companies

Palm Beach State College
Lake Worth, FL
07-1984

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06-1979

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Orientation and training
  • Employee Performance Evaluations
  • Recruitment and hiring
  • Customer service and satisfaction
  • Staff Supervision

Timeline

Assistant Manager

Dollar General Store
06.2023 - 08.2024

Assistant Manager

Park Shell Gas Station
10.2017 - 06.2023

Co-Owner

Metro Landscapes
02.1985 - 06.2010

Opening And Closing of Small Companies

Palm Beach State College

High School Diploma -

South Mecklenburg High School

Similar Profiles

CREATE PROFILE
Vicroria Munoz