Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicshandra Hopkins

Lawrenceville,GA

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Go-getter Representative works closely with business development professionals to meet objectives and achieve revenue goals. Engages consumers and business leads to educate in products and services offered. Generates new business opportunities using proven processes to prospect business leads and close new accounts. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Representative

ussa
Duluth, GA
04.2020 - 09.2024
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related questions.
  • Answered phone calls and directed them to appropriate personnel.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Consistently met daily performance goals set by management team members.
  • Established positive relationships with customers through effective communication techniques.
  • Built relationships, earning client trust through listening to drive sales.
  • Processed customer orders and collected payment information.
  • Notified clients of payment discrepancies through notices.

Customer Service Receptionist

TruGreen LandCare
Llinois, MA
04.2015 - 12.2019
  • Greeted customers upon arrival and provided them with information on products and services.
  • Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Processed customer orders accurately and efficiently using a computerized system.
  • Assisted customers in resolving account issues by providing accurate information in a timely manner.
  • Verified accuracy of invoices before submitting for payment processing.
  • Handled customer complaints professionally while maintaining a positive attitude.
  • Provided customers with product details such as prices, availability, delivery times.
  • Conducted follow-up surveys with customers after their purchases to assess satisfaction levels.
  • Updated knowledge base regularly with new content related to products and services.
  • Performed administrative tasks such as filing paperwork, updating databases.
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

  • Prevented key account losses by researching discrepancies and correcting problems.

Education

High School Diploma -

TNT Academy
Lilburn, GA
05-2012

Skills

  • Customer Support
  • Technical Troubleshooting
  • Sales Reporting
  • Records Management
  • Telephone reception
  • Client Relationship Building
  • Account development
  • Client Services
  • Product Promotions

Timeline

Representative

ussa
04.2020 - 09.2024

Customer Service Receptionist

TruGreen LandCare
04.2015 - 12.2019

High School Diploma -

TNT Academy
Vicshandra Hopkins