Victoria Taomia
Hilo,United States
Summary
Clerical professional with five years of experience in administrative support within clinical settings. Demonstrated success in training staff across multiple locations and creating processes that enhance workflow efficiency. Committed to optimizing operations and fostering team productivity through effective communication and collaboration.
Overview
8
8
years of professional experience
Work History
Clinic Receptionist III
East Hawaii Health Clinics - General Surgery
Hilo, HI
02.2026 - Current
- Processed incoming patient referrals, handling data entry, insurance verification, and scheduling.
- Created clerical processes that improved efficiency in clinical operations.
- Lead clinical receptionist, providing support for clerical operations across four clinics, ensuring timely completion of daily tasks.
- Responsible for training incoming clerical staff for five clinics, establishing a streamlined onboarding process for clinical receptionists.
Clinic Receptionist II
East Hawaii Health Clinics - Vascular Surgery
Hilo, Hawaii
07.2023 - 02.2026
- Managed patient check-ins and scheduling for vascular surgery appointments.
- Verified insurance details and collected patient payments promptly.
- Processed patient information using electronic health record systems accurately.
- Coordinated communication between patients and healthcare providers efficiently.
- Managed incoming referrals from physicians for new patients.
Ground Crew Training Supervisor
Paradise Helicopters
Hilo, HI
02.2022 - 05.2024
- Developed and executed training programs for new helicopter ground staff for three bases.
- Coordinated training session schedules and instructor assignments to optimize resource allocation.
- Ensured all staff members were properly trained and had the necessary resources to complete their job duties.
- Conducted interviews, evaluated candidates, and made hiring recommendations to strengthen team capabilities.
- Supervised daily operations across two bases to maintain streamlined workflow and enhance team productivity.
Customer Service Representative
BEI Hawaii
11.2022 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Updated account information to maintain customer records.
Ground Crew Member
Paradise Helicopters
Hilo, HI
03.2021 - 02.2022
- Communicated with dispatchers and company personnel to coordinate vehicle movements.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Maintained accurate documentation of performed work and completed tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
Front Desk Agent
Paradise Helicopters
08.2018 - 03.2020
- Used internal software to process reservations and check-ins.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers, while appropriately handling guest or organizational needs.
Education
Associate of Arts - Liberal Arts And Sciences
Hawaii Community College
Hilo, HI12-2015
High School Diploma -
Pahoa High School
Pahoa, HI06-2011
Skills
- Flexible and Adaptable
- Self-Motivated
- Organization and Time Management
- Written Communication
- Multitasking Abilities
- MS Office
- Data Entry
- Electronic health records
- Workflow optimization
- Team collaboration
- Medical office procedures
References
Thora Mae Asato-Yoshida
Clinic Manager
East Hawaii Health Clinics
808-896-3524
Aisha Park-Kailimai
Front Desk Manager
Grand Naniloa Hotel
808-494-8207
Alyssa Reinking
Account Clerk IV
Hawaii State Judiciary
808-769-0791
Timeline
Clinic Receptionist III
East Hawaii Health Clinics - General Surgery
02.2026 - Current
Clinic Receptionist II
East Hawaii Health Clinics - Vascular Surgery
07.2023 - 02.2026
Customer Service Representative
BEI Hawaii
11.2022 - 07.2023
Ground Crew Training Supervisor
Paradise Helicopters
02.2022 - 05.2024
Ground Crew Member
Paradise Helicopters
03.2021 - 02.2022
Front Desk Agent
Paradise Helicopters
08.2018 - 03.2020
Associate of Arts - Liberal Arts And Sciences
Hawaii Community College
High School Diploma -
Pahoa High School