Victavius Holland
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Driver/Installer
JB Hunt Transportation
McDonough, Georgia
10.2023 - Current
- Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
- Loaded and unloaded packages into and out of the vehicle without damaging the items
- Diagnosed and resolved installation and operation issues accurately, ensuring minimal disruption to customers
- Used various hand and power tools to assemble and install electrical systems
- Maintained kitchen equipment and appliances, ensuring they were clean, safe, and in proper working order.
Customer Service Representative
UPS
Stockbridge, GA
01.2021 - 08.2023
- Developed and maintained relationships with customers, resulting in a 20% increase in sales
- Managed the shipping and receiving of new and ongoing packages
- Helped resolve issues with customer complaints and helped with any claims that were filed as well
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Helpdesk Agent Intern
50% Off Store
Barnesville, Georgia
11.2020 - 01.2021
- Provided general administrative support to Helpdesk Technician on a daily basis
- Logged customer calls in ticket tracking system according to established procedures.
- Resolved password reset requests in a timely manner.
- Tracked IT assets including laptops, PCs, phones and tablets.
Education
Bachelor of Science - Information Technology
Georgia Southern University
Statesboro, GASkills
- Fast Learner
- Adaptability
- Computer Skills
- Leadership Skills
- Problem Solving
- Communication Skills
- Complaint Resolution
- Customer Service
Timeline
Driver/Installer
JB Hunt Transportation
10.2023 - Current
Customer Service Representative
UPS
01.2021 - 08.2023
Helpdesk Agent Intern
50% Off Store
11.2020 - 01.2021
Bachelor of Science - Information Technology
Georgia Southern University
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