Victoire Bisimwa
Phoenix,AZ
Summary
Hardworking and detail-oriented professional with experience in ramp service, floor care, and culinary operations. Adept at maintaining high standards of safety, cleanliness, and efficiency in fast-paced environments. Strong organizational and teamwork skills, with a commitment to delivering quality service. Seeking to leverage diverse expertise to contribute to operational excellence. Adept at maintaining high cleanliness standards and excelling in team coordination, My expertise in safety compliance and problem-solving significantly improved operational workflows, achieving consistently high customer satisfaction Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Care Technician
Velociti Services/Flagship Maintenance
11.2023 - 10.2024
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Increased client trust by maintaining professionalism while working in sensitive or restricted areas.
- Played a pivotal role in maintaining the overall appearance and cleanliness of facilities, contributing to positive customer experiences and repeat business.
- Performed routine and deep cleaning of floors, including stripping, waxing, buffing, and polishing, across commercial and residential settings.
- Operated and maintained specialized floor care equipment, ensuring optimal performance and safety.
- Followed strict schedules and cleaning protocols to minimize disruption to clients’ operations.
- Identified and addressed maintenance issues, providing recommendations for repairs or replacements as necessary.
- Delivered high-quality results that consistently exceeded client expectation
Line Cook
Wendy's
05.2023 - 11.2023
- Prepared and cooked menu items according to standardized recipes and customer specifications in high-volume kitchen.
- Ensured compliance with food safety and sanitation standards, maintaining clean and organized workspace.
- Collaborated with kitchen staff to streamline operations and deliver meals efficiently during peak hours.
- Monitored inventory levels and communicated supply needs to management to prevent shortages.
- Trained and mentored new kitchen staff on proper cooking techniques and safety protocols.
Ramp Service Agent
WFS Worldwide Flight Services
11.2018 - 04.2023
- Operated ground support equipment (GSE), including tugs, belt loaders, and de-icing machinery, in compliance with safety protocols.
- Coordinated with flight crews and other personnel to ensure timely and efficient aircraft turnaround.
- Conducted routine inspections of equipment and work areas to maintain compliance with safety standards.
- Assisted in resolving logistical challenges to minimize delays and disruptions
Education
High School Diploma -
Gombe UAC School
RDC-Congo11-2011
Skills
- Safety Compliance
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Active listener
- Problem-solving
- Team coordination
- Cleanliness standards
- Kitchen sanitization
- Team Collaboration
Certification
- ServSafe Food Handler's Certification
- Awarded OSHA Safety Training
- Janitorial Cleaning Certificate
Timeline
Floor Care Technician
Velociti Services/Flagship Maintenance
11.2023 - 10.2024
Line Cook
Wendy's
05.2023 - 11.2023
Ramp Service Agent
WFS Worldwide Flight Services
11.2018 - 04.2023
- ServSafe Food Handler's Certification
- Awarded OSHA Safety Training
- Janitorial Cleaning Certificate
High School Diploma -
Gombe UAC School
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