Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

VICTOIRE ROEBUCK

Schaumburg,IL

Summary

Customer-savvy. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Great interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Mariano's/ Murray’s Cheese
04.2023 - Current
  • -Currently manage two full time employees
  • -Place orders with different vendors
  • -open and sometimes close shop
  • - Monitor daily inventory, through production, processing outdated items, clearance on short-dated items, donations and waste management.
  • Updating balance on hand, through weekly/daily scheduling of back room/cooler and sales floor counts.
  • - Receiving and putting away deliveries.
  • -Reviewing invoices and contacting vendors for credit, on short dated and/or damaged items.
  • - Drafting department's weekly schedule.
  • - Attending weekly conference calls, cheese leads workshops and advanced trainings
  • - Daily review business emails for executive materials and guides for period planograms, sales, discontinued items, new items, out of stock items, monthly production guides, active demos and engagement events.
  • - Daily restocking shop and sales floor replenishment
  • - Neatly organized coolers, shelves and working space.
  • Perform monthly inventory.
  • - cracking, slicing, wrapping and beautifully displaying cheese on shelves and coolers, and creating beautiful charcuterie boards.
  • -creating signs and printing off important documents for updates, references and educational information.
  • -Delivering authentic and memorable customer experiences!
  • - In charge of catering as well!

BAKERY LEAD

Mariano's Fresh Market
06.2011 - 04.2023

-oversees 5-9 employees per shift

-Trains and developed new employees

-Assist manager in weekly and monthly inventory.

-place orders with various vendors

-Attends weekly conference calls, to plan and run promotional events and product distributions.

-Customer relations/ services

-Pulls outdated products , mark down/clearance items and process donations.

Manages daily quantity and quality productions.

-Daily replenishment of sales floor, freezers, event display stations and cases.

-Unloads delivery pallets in freezer.

- puts away supplies and other vendor deliveries.

-Baker

-Donut fryer

-cake and pastry decorator.

Packages finished baked and decorated products.

-Work all available shifts. From overnights to closing shifts.

  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Prep Cook

Sodexo Food Service
02.2017 - 03.2020
  • Food prep
  • Cook
  • Baker
  • Caterer
  • Trained and developed new employees.
  • Housekeeping
  • Customer service

Kitchen Manager/cook

Midtown
03.2013 - 12.2016
  • -Front of House supervisor
  • -Food prep
  • -Lead cook
  • -Baker
  • -Caterer
  • -ordering food and kitchen supplies
  • -Monthly inventory
  • -Assisted food and beverage director with Menu setups and recipe updates.
  • - Putting away deliveries and supplies to coolers, freezer and storage room.
  • -Maintained clean and hygienic workspace, from kitchen to dining rooms and event arenas.
  • -Kitchen employee schedule
  • - Bartender

Guest Service Team Lead

TARGET
07.2008 - 06.2011
  • -In charge of customer services/ relations
  • -Managed 8-12 employees per shift, across different departments.
  • -Employee training and development.
  • Opened and closed register funds.
  • -Managed cafeteria.
  • -Operated photo lab.
  • - Served as cashier
  • Sales floor stocker
  • -Placed work orders on malfunctioning equipments.
  • Processed donations , and chemicals for proper waste distributions.

Concessions Lead

Twin Lakes
04.2008 - 10.2008

-Cashier

-Waiter

-Bartender

-cook

-Caterer

- Inventory

-Stocking

-customer service

-housekeeping

-Employee training and development

Education

High School Diploma -

PROGRESSIVE COMPREHENSIVE HIGH SCHOOL
CAMEROON, WEST AFRICA
06.2002

Skills

  • Customer service
  • Verbal and Written Communication
  • Staff Training and Development
  • Team Leadership
  • Sales Techniques
  • Organizational Skills
  • Multitasking
  • Self Motivation
  • Problem-Solving Abilities
  • Professional and Courteous
  • Task Delegation
  • Multitasking Abilities
  • Adaptability

Accomplishments

  • Supervised team of 10-20 staff members.
  • Achieve daily goals through effectively helping with various tasks. Achieved weekly/ monthly sales up to 55% in comparison to the previous years and predecessors, by being observant to customers needs and fast replenishment of various products.
  • Trained and developed a great number of staff, through the years.
  • Resolved product issue through consumer testing.
  • Earning respect from team and management, through professional courtesies and being respectful to others.

Certification

B.A.S.S.E.T -2013( Beverage Alcohol Sellers and Servers Education and Training)

FIRST AID AND C.P.R -2014

FOOD HYGIENE, SAFETY AND SANITATION-2011-2023

Completed all compliance trainings and computer certifications in Mariano’s.

Timeline

Manager

Mariano's/ Murray’s Cheese
04.2023 - Current

Prep Cook

Sodexo Food Service
02.2017 - 03.2020

Kitchen Manager/cook

Midtown
03.2013 - 12.2016

BAKERY LEAD

Mariano's Fresh Market
06.2011 - 04.2023

Guest Service Team Lead

TARGET
07.2008 - 06.2011

Concessions Lead

Twin Lakes
04.2008 - 10.2008

High School Diploma -

PROGRESSIVE COMPREHENSIVE HIGH SCHOOL
VICTOIRE ROEBUCK