Victor Abate
Groves,TX
Summary
Efficient Dispatcher with substantial experience in managing personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate, with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Total of 24 plus years in the industry.
Overview
24
24
years of professional experience
Work History
Operations Dispatcher
Intertek Caleb Brett
02.2021 - Current
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
Account Coordinator
Intertek Caleb Brett
05.2017 - 02.2021
- Coordinated for Valero and various other entities.
- Facilitated weekly status reports, project documentation and client billing.
- Updated internal databases and CBIS and Phoenix with account information to maintain concise, clear records.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Operations Manager and Branch Manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Escalated issues to appropriate channels as necessary.
Account Coordinator
CGI
04.2017 - 05.2017
- Coordinated for ExxonMobil.
- Facilitated weekly status reports, project documentation and client billing.
- Updated internal databases and company systems with account information to maintain concise, clear records.
- Escalated issues to appropriate channels as necessary.
Account Coordinator
SGS
10.2016 - 03.2017
- Coordinated for Valero and other entities.
- Facilitated weekly status reports, project documentation and client billing.
- Updated internal databases and company systems with account information to maintain concise, clear records.
- Escalated issues to appropriate channels as necessary.
Assistant Manager / Operations Manager /Account Coordinator
Inspectorate
03.2013 - 10.2016
- Coordinated Valero and various other entities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Account Coordinator / Dispatcher /Field Inspector
Intertek Caleb Brett
04.1999 - 11.2012
- Coordinated varioius accounts.
- Facilitated weekly status reports, project documentation and client billing.
- Updated internal databases and ISWIM, etc. with account information to maintain concise, clear records.
- Escalated issues to appropriate channels as necessary.
- Dispatch / Coordinator 2005-2012.
- Inspector 1999-2005.
Education
No Degree - Music Education
Lamar University
Beaumont, TXHigh School Diploma -
Thomas Jefferson High School, Port Arthur, TX
Port Arthur, TX05.1989
Skills
- Excellent Communication
- Training and Development
- PPE Compliance
- Good Telephone Etiquette
- Self-Motivated
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Organization and Time Management
- Flexible and Adaptable
- Active Listening
- Cultural Awareness
- Decision-Making
- Written Communication
- MS Office
Timeline
Operations Dispatcher
Intertek Caleb Brett
02.2021 - Current
Account Coordinator
Intertek Caleb Brett
05.2017 - 02.2021
Account Coordinator
CGI
04.2017 - 05.2017
Account Coordinator
SGS
10.2016 - 03.2017
Assistant Manager / Operations Manager /Account Coordinator
Inspectorate
03.2013 - 10.2016
Account Coordinator / Dispatcher /Field Inspector
Intertek Caleb Brett
04.1999 - 11.2012
No Degree - Music Education
Lamar University
High School Diploma -
Thomas Jefferson High School, Port Arthur, TX
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