Victor Abreu
Summary
A highly motivated Customer Service Representative with over 2 and a half years of experience in customer service and remote call center environments. Proficient in MS Office and Google Suite with excellent communication skills, both written and verbal. Strong organizational, time management, and multitasking skills, with the ability to remain calm and professional when customers are stressed or upset. Passionate about helping customers with a pleasant, friendly, team player attitude, and can adapt to changes.
Overview
4
4
years of professional experience
Work History
Customer Service Rep (Independent Contractor)
Liveops
07.2020 - Current
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Managed over 50 customer calls per day
- Actively listened to customers, handled concerns quickly, and resolved customer inquiries and complaints.
- Guided customers in resolving their problems in an efficient and professional way
- Documented and detailed calls and complaints using CRM database.
- Managed timely and effective replacement of damaged or missing products.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time, and productivity.
- Promoted available products and services to customers during service, and order calls.
- Maintained up-to-date knowledge of product and service changes.
Dishwasher
Empellon
05.2019 - 08.2019
- Sorted and rinsed dirty dishes, glasses, and utensils prior to washing.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Stored dishes, utensils, and kitchen equipment in proper locations.
- Increased machine efficiency by scraping and pre-washing dishes.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
Education
High School Diploma -
Louis D. Brandeis High School
Skills
- Calm and Professional Under Pressure
- Customer Satisfaction
- Passionate about helping customers
- Communication skills
- Strong organization, time management, and multitasking skills
- Ability to remain calm and professional when customers are stressed or upset
- Proven ability to take direction and constructive criticism, and use feedback to improve performance
- Proficient in MS Office and Google Suite
- Pleasant, friendly, team player attitude with ability to adapt to change
Languages
English
Spanish
Timeline
Customer Service Rep (Independent Contractor)
Liveops
07.2020 - Current
Dishwasher
Empellon
05.2019 - 08.2019
High School Diploma -
Louis D. Brandeis High School
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