Victor Acosta
Humacao,PR
Summary
Successful Food Service Director focused on improving sales, menus and policies to optimize food service operations. Results-driven and authoritative leader with a strategic approach. Bringing 11 years' experience in Food Service environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Director
Aramark, Lilly del Caribe
Carolina, PR
01.2019 - Current
- Recommended strategies for reducing operational costs without compromising quality standards.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Chef Manager
Aramark, US Court House
San Juan, PR
01.2018 - 12.2018
- Supervised all kitchen operations, including ordering supplies and equipment maintenance.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Resolved customer complaints promptly in a professional manner.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
Lead Food Service Worker
Aramark, Lilly del Caribe
Carolina, PR
04.2017 - 12.2017
- Supervised a team of up to 16 Food Service Workers in the preparation and service of meals.
- Ensured that all health and safety regulations were followed at all times.
- Trained new employees on proper food preparation techniques and equipment use.
- Assisted with menu planning, recipe development, and cost control measures.
- Resolved customer complaints promptly and professionally in accordance with company policy.
Food Service Worker
Aramark, US Court House
San Juan, PR
07.2015 - 03.2017
- Served meals to customers in a friendly and courteous manner.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Lead Cook
Casa Mofongo
Bayamon, PR
03.2013 - 06.2015
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Trained new cooks on proper techniques for preparing dishes according to recipes.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies of customers.
- Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
Education
BBA - Business Administration And Management
University of Puerto Rico - Bayamon
Bayamon, PR06-2015
Skills
- Cost Control
- Budget Management
- Sales Forecasting
- Process Improvements
- Relationship and Team Building
- Personnel Management
Certification
- ServSafe Certification
Accomplishments
- We increased sales by 28%(over $130K) compared to the previous year after implementing new menu and service strategies. Food costs were also reduced by 5%, labor costs by 6% and direct costs by 4%.
- After increasing sales by 28% the previous year and making more aggressive projections, during 2023 we increased sales by 8.8% (Over $45K) and reduced food costs by 1% and the cost by 1%. of labor.
- Fiscal Year 2023 Year-End Performance Bonus over 10% of what was projected
Timeline
Food Service Director
Aramark, Lilly del Caribe
01.2019 - Current
Chef Manager
Aramark, US Court House
01.2018 - 12.2018
Lead Food Service Worker
Aramark, Lilly del Caribe
04.2017 - 12.2017
Food Service Worker
Aramark, US Court House
07.2015 - 03.2017
Lead Cook
Casa Mofongo
03.2013 - 06.2015
BBA - Business Administration And Management
University of Puerto Rico - Bayamon
- ServSafe Certification
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