Victor Adrian
Roosevelt
Summary
Adept Auto Damage Adjuster with a proven track record at GEICO, showcasing exceptional negotiation and customer service skills. Excelled in reducing fraudulent claims and streamlining claims processing, demonstrating unparalleled attention to detail and analytical prowess. Achieved significant improvements in claim resolution efficiency, balancing company interests with superior client satisfaction.
Overview
7
7
years of professional experience
Work History
Auto Damage Adjuster
GEICO, Government Employees Insurance
07.2022 - 02.2025
- Served as a trusted resource within the team, providing support and guidance for colleagues when faced with challenging situations or complex claims.
- Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Contributed to the continuous improvement of internal processes by identifying areas for optimization and implementing change initiatives.
- Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
- Demonstrated versatility in adapting approach based on individual claim complexity or unique circumstances that may arise during handling.
- Coordinated with other departments to address any issues related to coverage or policy interpretation.
- Reduced fraudulent claims through thorough investigations and detailed documentation.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
- Updated client records diligently, ensuring accurate information for future reference and communication.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
- Negotiated fair settlements with claimants, balancing their needs with company interests.
Parts Counter Sales Person
Lexus
11.2019 - 11.2021
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Assisted management with forecasting future inventory needs based on historical sales data.
- Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
- Improved communication between departments by developing processes for relaying information about special orders more efficiently.
Automotive Technician
East Hills Chevrolet
07.2018 - 08.2019
Education
Roosevelt High School
Roosevelt, NY06.2018
Skills
- Integrity and ethics
- Claims processing proficiency
- Estimating repair costs
- Insurance policy sales
- Strong analytical skills
- Damage assessment expertise
- Industry regulations
- Claims investigation
- Insurance regulations knowledge
- Risk assessment
- Fraud detection
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Customer service expertise
Languages
Spanish
Native or Bilingual
Timeline
Auto Damage Adjuster
GEICO, Government Employees Insurance
07.2022 - 02.2025
Parts Counter Sales Person
Lexus
11.2019 - 11.2021
Automotive Technician
East Hills Chevrolet
07.2018 - 08.2019
Roosevelt High School
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