Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Activities
Languages
Timeline
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Victor Agbagba

Victor Agbagba

Chatham,IL

Summary

Results-driven customer service and business professional with a proven track record of resolving customer inquiries and delivering exceptional service. Experienced in leading teams, implementing strategic initiatives, and achieving impactful results. Efficiently handles complex issues while maintaining a high level of professionalism. Collaborative, adaptable, and goal-oriented, with expertise in project management, financial analysis, and stakeholder engagement. Known for reliability and flexibility in dynamic environments, fostering team collaboration, and seamlessly adapting to changing work conditions. Ready to drive your organization to success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Advocate

Blue Cross & Blue Shield of IL (HCSC)
02.2024 - Current
  • Worked daily with providers and other insurance companies on phone lines to provide benefits
  • Expert in health benefits
  • Worked with claims and adjustments
  • Collaborated with several departments to ensure productivity
  • Worked with states IL and TX
  • Problem resolution
  • Planning
  • Working collaboratively
  • Time management
  • Mission-oriented
  • Leadership development
  • Organizational leadership
  • Crisis management
  • Multitasking
  • Leadership
  • Friendly, positive attitude
  • Research
  • Scheduling
  • Had the best conversion and sales rate multiple times while working with this company
  • Served customers in need of medical units
  • Helped cultivate team morale through a remote work environment
  • Worked through sales force software
  • Excellent Customer service
  • Helped healthcare providers find specific products, answered questions, and offered product advice
  • Engaged health care providers in friendly, professional dialogue to determine needs


Sales Associate

Life Protect 24/7
05.2022 - 05.2023
  • Clean finish work
  • Standard operating procedures understanding
  • Social and religious assistance
  • Volunteer programs
  • Congregation enrichment
  • Meeting and event planning
  • Customer service and support
  • Microsoft Office
  • Relationship building
  • Flexible
  • Conflict resolution
  • Advanced math
  • Team building
  • Team management
  • Critical thinking

Sales Team Lead

Green Clean Auto Wash
03.2021 - 05.2022
  • Delegated daily tasks to team members to optimize group productivity
  • Monitored team progress and enforced deadlines
  • Fostered positive employee relationships through communication, training, and development coaching
  • Conferred with other supervisors to coordinate operations and activities within or between departments
  • Counted inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current
  • Assisted upper management with daily operations to meet standards of service and quality
  • Resolved customer complaints and reported issues to senior management
  • Completed opening and closing duties to facilitate business operations
  • Collaborated with team members to improve performance and implement training updates
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions
  • Taught staff upselling techniques to meet revenue targets
  • Reinforced rules to promote superior employee performance
  • Coordinated shift workers for inventory receiving, auditing, and restocking
  • Planned and managed resources to consistently meet production, quality, and cost goals
  • Educated customers about offerings, promotions, and pricing to boost sales
  • Reviewed operational records and reports to project sales and determine profitability
  • Evaluated employee performance, delivering individualized feedback and praise
  • Handled escalated customer concerns and emergencies in the absence of a manager or supervisor
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information
  • Maintained vacuums, pressure washers, and equipment for car wash and self-service areas
  • Mixed cleaning solutions and abrasive compositions according to formulas
  • Regulated pressure or flow of water, air, steam, or abrasives from sprayer nozzles to activate cleaning equipment
  • Coached and mentored sales representatives on best practices, customer service, and product knowledge
  • Maximized sales by keeping areas tidy, fully stocked, and correctly priced
  • Received shipments, signed off on packages, and documented incoming items in a computer system
  • Trained and developed new team members to improve product knowledge and selling abilities

Non-Profit Apprentice

LiberyLive
07.2020 - 10.2021
  • Care and tend to middle school students
  • Completed semi-skilled and skilled work under the supervision of fully qualified supervisors
  • Embraced ongoing education and learning opportunities to develop new skills
  • Used strong verbal and written communication skills to convey messages to others
  • Interacted with the supervisor and various experts to address escalated issues
  • Honed computer skills in software systems, word processing, and data confirmation
  • Maintained and developed community relationships to support various client referrals
  • Worked with schools and administrative staff to provide
  • Recruited and interviewed volunteers to support outreach initiatives
  • Developed relationships with community organizations to facilitate referrals for students in need of additional services

Youth Development Specialist

YMCA
10.2017 - 01.2021
  • I aided parents in the character development of their children
  • I coached the Little League soccer program as well
  • Planned and led activities with a varied focus such as outdoor exploration, education, and crisis intervention
  • Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities
  • Advocated for at-risk youth to improve daily environments and long-term prospects
  • Established and ran successful programs focused on maximizing the health and safety of youth from backgrounds
  • Verified program performance against goals by assessing regular reports and identifying areas in need of improvement, including service delivery, internal operations, and program outreach
  • Helped youth-focused programs recruit, schedule, and track volunteers to handle front-line activities
  • Oversaw the safety and security of each youth under supervision
  • Approached conflicts and crisis situations in a calm and professional way
  • Assisted with developing goals and improvement plans for each objective
  • Mentored at-risk youth to improve overall well-being and skills
  • Made a positive impact by leveraging multiple channels of activism and protest
  • Planned and completed group projects, working smoothly with others

Team Coordinator

Chick-fil-A
10.2019 - 07.2020
  • Collaborated with the management team to meet organizational and departmental goals
  • Communicated assigned responsibilities to each group member to delegate tasks
  • Met with the team prior to each shift to deliver updates on scheduling and production and answer questions from employees
  • Delivered high-quality service by responding quickly to client issues and addressing concerns successfully
  • Guided onboarding members and helped them understand group roles
  • Cultivated key relationships with the organization for operational and logistical support

Education

Liberty University
Lynchburg, VA

Highlands College
Birmingham, AL

Advanced Studies Diploma -

Tallwood High School
Virginia Beach, VA
03.2021

Skills

  • Clean finish work
  • Standard operating procedures understanding
  • Social and religious assistance
  • Volunteer programs
  • Congregation enrichment
  • Meeting and event planning
  • Customer service and support
  • Microsoft Office
  • Relationship building
  • Flexible
  • Conflict resolution
  • Advanced math
  • Team building
  • Team management
  • Critical thinking
  • Upselling strategies
  • Customer services
  • Data entry skills
  • Data entry
  • Educating customers
  • Complaint handling
  • Business planning
  • Inbound call management
  • Retention strategies
  • Persuasive communication
  • Benefits determination
  • Active learning

Certification

  • AED certification
  • CPR certification

Accomplishments

  • City/State Championship wrestler
  • Honorary sportsmanship award
  • Honorary award created to honor my accomplishments in school
  • Salesman of the week at work

Activities

  • Former Athlete and championship wrestler
  • Wrestling coach
  • Fitness enthusiast
  • Former class president in Middle-High school
  • Always the team captain in every sport

Languages

French
Limited Working
English
Native or Bilingual

Timeline

Customer Advocate

Blue Cross & Blue Shield of IL (HCSC)
02.2024 - Current

Sales Associate

Life Protect 24/7
05.2022 - 05.2023

Sales Team Lead

Green Clean Auto Wash
03.2021 - 05.2022

Non-Profit Apprentice

LiberyLive
07.2020 - 10.2021

Team Coordinator

Chick-fil-A
10.2019 - 07.2020

Youth Development Specialist

YMCA
10.2017 - 01.2021

Liberty University

Highlands College

Advanced Studies Diploma -

Tallwood High School

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Victor Agbagba