Victor Agbebaku
IT
Phoenix,AZ
Summary
Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation.
Overview
11
11
years of professional experience
Work History
Franchise Owner
SaboOra LLC
Phoenix, AZ
12.2020 - Current
Desktop Support Engineer
Allied Tax Financial
Plano, TX
10.2020 - Current
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Maintained inventory of all equipment, software licenses and warranties.
- Performed server patching activities using Windows Server Update Services.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
Desktop Support Engineer
DXC Technology
Phoenix, AZ
08.2013 - 08.2019
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Performed server patching activities using Windows Server Update Services.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Configured user accounts, permissions and passwords according to company policies.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Diagnosed and resolved hardware and software issues efficiently.
- Provided technical assistance to users in person, via phone or email.
- Installed, configured and maintained computer hardware, software and peripherals.
Education
Associate of Applied Science - Information Technology
Maricopa Community Colleges - Glendale Community College
Glendale, AZ08-2002
Associate of Science - Information Technology
Neosho County Community College
Chanute, KS08-1992
Some College (No Degree) - Information Technology
Arizona State University
Tempe, AZSkills
Desktop Support Technician
Timeline
Franchise Owner
SaboOra LLC
12.2020 - Current
Desktop Support Engineer
Allied Tax Financial
10.2020 - Current
Desktop Support Engineer
DXC Technology
08.2013 - 08.2019
Associate of Applied Science - Information Technology
Maricopa Community Colleges - Glendale Community College
Associate of Science - Information Technology
Neosho County Community College
Some College (No Degree) - Information Technology
Arizona State University
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