Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Agbebaku

Phx,AZ

Summary

Dynamic marketing and technical professional with a proven track record at DXC Technology, excelling in customer service and data entry. Recognized for enhancing team productivity and optimizing operational workflows. Skilled in multitasking and administrative leadership, delivering high-quality results while fostering collaboration and communication across teams.

Overview

10
10
years of professional experience

Work History

Marketing Grooming Coordinator

SaboOra Mobile Grooming
07.2020 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Helpdesk Support Engineer

Modis Staffing Agency
12.2019 - 12.2021
  • Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
  • Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
  • Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
  • Optimized network performance by monitoring usage trends, identifying bottlenecks, and recommending improvements where necessary.
  • Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer, Remote Desktop, and VPN connections.

Senior Field Technician

DXC Technology
08.2015 - 06.2019
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Calibrated new and existing equipment for optimal performance.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Trained junior field technicians, improving overall team competency and promoting professional growth among staff members.
  • Set schedules, monitored inventories and conducted training.
  • Provided expert technical support to clients, addressing complex issues and ensuring optimal system performance.
  • Performed regular inventory audits to ensure proper stock levels were maintained at all times, avoiding unnecessary delays or additional costs due to insufficient resources available on site.
  • Enhanced customer satisfaction with timely resolution of technical issues and providing clear communication throughout the process.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Maximized project efficiency by utilizing advanced diagnostic tools during troubleshooting processes, quickly identifying root causes of technical issues.
  • Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
  • Increased job completion rates through diligent work ethic and effective time management skills.
  • Achieved high levels of customer satisfaction through meticulous attention to detail when completing repairs or installations, ensuring long-lasting results that met or exceeded expectations.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Kept detailed records of field measurements and data.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Communicated with customers to provide updates, gather information and resolve issues.

Education

Associate of Science - Computer And Information Sciences

Arizona College
Glendale, AZ

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • MS office
  • Schedule management
  • Administrative leadership
  • Budget planning

Timeline

Marketing Grooming Coordinator

SaboOra Mobile Grooming
07.2020 - Current

Helpdesk Support Engineer

Modis Staffing Agency
12.2019 - 12.2021

Senior Field Technician

DXC Technology
08.2015 - 06.2019

Associate of Science - Computer And Information Sciences

Arizona College

Similar Profiles

CREATE PROFILE
Victor Agbebaku