Victor A. Gomez
South Lake Tahoe,USA
Summary
Senior executive with extensive experience in hospitality sales and operations. Demonstrated success in team building, enhancing guest experiences, and driving revenue growth through innovative strategies. Proven leadership skills combined with strong business acumen and effective cost control resulting in improved profitability.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Overland Meat and Seafood Company
South Lake Tahoe, CA
10.2021 - Current
- Entrepreneurial owner with effective leadership of a thriving meat and seafood market, driving a 25% revenue increase through strategic merchandising, staff leadership, and unwavering commitment to fresh, high-quality products and exceptional customer service, ensuring full compliance with food safety regulations
- Manage all store operations including hiring, training, and supervising staff, inventory management, product procurement and marketing.
- Developed and implemented operation business plan and marketing strategies, resulting in a 30% increase in sales over four years.
- Ensure compliance with health and safety regulations, maintaining a 98% satisfaction rating during health inspections.
Operations Director Lake Tahoe
Turnkey Vacation Rentals
South Lake Tahoe, CA
10.2020 - 10.2021
- Complete oversight of the property management team responsible for a portfolio of over 400 vacation rental properties in the Lake Tahoe area.
- Lead a management team of area managers, operation supervisors, housekeeping teams, maintenance technicians and ensure an efficient and high-quality team is trained, effective, and adhering to all Turnkey's operational standards and metrics such NPS, brand standards, and unit appearance.
- Responsibilities also include to foster and grow relationships with the home owners by proactively communicating and becoming the subject matter expert of those properties ensuring they are well maintained and properly cleaned.
- Direct area liaison between the local town, city, and county compliance offices as it relates to vacation rental compliance or local ordinances.
Vice President of Hotel Operations
Hard Rock Hotel and Casino Lake Tahoe
Stateline, NV
09.2016 - 06.2020
- Responsible for all aspects of strategy, support, and performance of the hotel division, including owner relations, strategic brand initiatives, and asset performance for the 532-room property.
- Lead capital project process and complete P&L responsibility with $19 million in total managed volume.
- Direct oversight of Front Office, Valet, Retail Shop, Property Maintenance, Housekeeping, Laundry, Revenue Management, and Sales operation teams of high performing leaders who assisted in managing the organization’s business plan of development and execution.
- Through leadership the product quality and guest service provided the organization with an edge over the competition.
Director of Hotel Operations
Delaware North Companies
Grand Canyon, AZ
01.2015 - 09.2016
- Responsible for a 358-room facility and 84 site RV Park, approximately $15 million in total managed volume.
- Responsible for the management of all hotel functions, with duties including hiring, firing, supervising, and training a staff of over 80 employees, complete P&L responsibility, management of individual department managers, budgeting and forecasting revenues and expenses, sales strategies and yield management, staffing levels, security-related matters, and various departmental issues.
- Served as property client liaison to ensure contract compliance.
- Successfully transitioned the 358-room hotel when DNC took contract from previous concessioner.
- Transition included the implementation of standard operating procedures of multiple departments.
- Implemented the DNC mid-scale quality assurance standards, and guest sustainability standards.
Director of Operations
Aramark Leisure – Lake Tahoe Cruises
Zephyr Cove, NV
03.2013 - 01.2015
- Overall responsibility of the Tahoe Queen, M.S. Dixie II, and Tahoe Paradise cruise operations.
- Operations consisted of two 300 plus passenger Mississippi style paddle wheel vessels, and 82-foot Yacht cruising on Lake Tahoe.
- Complete P&L responsibility and total managed volume of $6 million.
- Operation consisted of full food & beverage services, retail outlets, and private catered events.
- Oversaw complete tour schedules, pricing, and yield management strategies for the operation.
- Oversight of all inventory and control for the food and beverage department including alcohol, sanitation, safe-serve certifications, and maintaining Aramark HACCP programs.
- Responsible for a staff of up to 70 staff members including the hiring and progressive discipline.
- Served as the direct liaison between the United States Coast Guard and the location.
Rooms Division Manager
Aramark Leisure – Zephyr Cove Resort
Zephyr Cove, NV
02.2002 - 03.2013
- Rooms division experience included maintaining the facilities of a 75-acre property and responsible for the management of the lodging, maintenance department, Retail, RV Park & campground, parking, and resort security operations.
- Responsibilities included maintaining revenue management strategies, monitoring general expenses and handling financial aspects of the organization, scheduling, communicating corporate objectives, budgeting, training, interviewing, analyzing data, inventory control, forecasting and completing daily, weekly, monthly reports, team building, resolving all guest complaints and/or issues and overall customer service.
Education
Master in Business Administration -
Western Governors University
Salt Lake City, UTBachelor of Science - Business Management
Western Governors University
Salt Lake City, UTAssociates of Arts - Hospitality, Travel and Tourism
University of Phoenix
Phoenix, AZSkills
- Hospitality expertise
- Revenue Management
- P&L Management
- Yield Forecasting
- Strategic Planning
- Guest Service
- Pre-opening/transitional operations
- Budgeting
- Leadership
- Communication
- Team Building
- Staff Development
- Bilingual (English & Spanish)
- Inventory management
- Food safety compliance
- Revenue management
- Customer relationship management
- Financial forecasting
- Operational efficiency
- Problem solving
- Effective communication
- Team building
- Human resources oversight
- Vendor negotiation
Timeline
Owner/Operator
Overland Meat and Seafood Company
10.2021 - Current
Operations Director Lake Tahoe
Turnkey Vacation Rentals
10.2020 - 10.2021
Vice President of Hotel Operations
Hard Rock Hotel and Casino Lake Tahoe
09.2016 - 06.2020
Director of Hotel Operations
Delaware North Companies
01.2015 - 09.2016
Director of Operations
Aramark Leisure – Lake Tahoe Cruises
03.2013 - 01.2015
Rooms Division Manager
Aramark Leisure – Zephyr Cove Resort
02.2002 - 03.2013
Master in Business Administration -
Western Governors University
Bachelor of Science - Business Management
Western Governors University
Associates of Arts - Hospitality, Travel and Tourism
University of Phoenix