Victor Aguilar
Wappingers Falls,NY
Summary
Bilingual professional with over 20 years of experience in public benefits eligibility determinations, claims adjudication, and client service with the Social Security Administration. Skilled in conducting detailed interviews, verifying income and resources, reviewing documentation, and ensuring compliance with federal regulations. Recognized for accuracy, program integrity, and the ability to explain complex benefit programs to diverse populations. Proven capacity to manage high caseloads, mentor staff, and adapt quickly to new public assistance systems, including SNAP, TANF, and Medicaid. Fluent in Spanish and English.
Overview
32
32
years of professional experience
Work History
Bilingual Technical Expert
Social Security Administration
12.2020 - Current
- Conduct eligibility interviews in English and Spanish to determine entitlement for Retirement, Disability, and SSI benefits.
- Review and translate supporting documentation such as birth, marriage, and legal records.
- Process and adjudicate claims, ensuring compliance with federal policies and program rules.
- Mentor and train new staff; review claims for accuracy and adherence to regulations.
- Utilize automated databases to input, update, and track case information.
- Investigate potential fraud and misuse of benefits, preparing reports and referrals as needed.
- Coordinate with community partners to connect clients with additional support resources.
Bilingual Claims Representative
Social Security Administration
01.1994 - 12.2020
- Conducted in-depth client interviews to assess eligibility for Social Security and SSI benefits.
- Verified income, resources, and legal documentation to support eligibility determinations.
- Applied federal policies and regulations to make accurate benefit decisions.
- Maintained compliance with program rules and federal audit standards.
- Assisted in developing new procedures to improve claims processing efficiency.
- Managed high caseloads while maintaining timely and accurate determinations.
Bilingual Call Center Representative (Part-Time, Evening Position)
AAA
02.2009 - 10.2010
- Assisted Spanish-speaking clients in a high-volume call center, providing roadside assistance and member services.
Bilingual Customer Service Representative (Part-Time, Evening Position)
Telstar
01.2001 - 11.2003
- Provided bilingual customer service for prepaid calling card products, troubleshooting issues and processing requests.
Education
Bachelor of Arts - Political Science
SUNY Purchase
Purchase, NYSkills
- Public Benefits Eligibility & Case Management
- Bilingual (Spanish/English) – Fluent Speaking, Reading, Writing
- Client Interviews & Document Verification
- Public Assistance Programs: SSI/SSA; adaptable to SNAP, TANF, and Medicaid eligibility procedures
- Federal Program Regulations & Compliance
- Fraud Investigation & Program Integrity
- Automated Case Processing Systems
- Customer Service & Community Outreach
- Report Preparation & Quality Review
- Training & Mentoring of Staff
Languages
Spanish – Fluent (Speaking, Reading, Writing)
Timeline
Bilingual Technical Expert
Social Security Administration
12.2020 - Current
Bilingual Call Center Representative (Part-Time, Evening Position)
AAA
02.2009 - 10.2010
Bilingual Customer Service Representative (Part-Time, Evening Position)
Telstar
01.2001 - 11.2003
Bilingual Claims Representative
Social Security Administration
01.1994 - 12.2020
Bachelor of Arts - Political Science
SUNY Purchase