Victor Aguilar Jr
Hobart,IN
Summary
Driven Lawn Care Technician with a proven track record at M&m Maintenance, enhancing customer retention through expert communication and dedication. Skilled in equipment maintenance and relationship building, I boosted satisfaction by tailoring services to individual needs, significantly improving lawn health and customer networks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lawn Care Technician
M&m Maintenance
11.2023 - Current
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Maintained routine landscaping schedules to boost lawn health.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Developed lasting customer relationships and grew network over time.
Street Maintenance Worker
City Of Lake Station
03.2021 - 10.2023
- Expedited emergency repairs following natural disasters or accidents to minimize impact on local residents and businesses.
- Demonstrated exceptional teamwork while collaborating on multi-departmental initiatives for improved city infrastructure.
- Maintained high standards of cleanliness by regularly sweeping streets, removing debris, and emptying trash receptacles.
- Ensured pedestrian safety by maintaining sidewalks, crosswalks, and accessibility ramps in compliance with ADA guidelines.
- Collaborated with other city departments for efficient completion of large-scale infrastructure projects.
- Improved street safety by conducting regular inspections and identifying potential hazards.
- Promoted environmental sustainability through responsible waste disposal and recycling practices during maintenance operations.
- Contributed to a safer community by promptly addressing reports of damaged or missing traffic signs.
- Assisted with snow removal efforts, ensuring roads were safe and accessible during winter months.
- Enhanced road conditions through timely pothole repairs and asphalt patching.
- Utilized various tools such as shovels, rakes, brooms, jackhammers, and heavy machinery to perform routine maintenance duties efficiently.
- Reduced traffic disruptions by coordinating with city officials to schedule road closures during off-peak hours.
- Provided excellent customer service when interacting with residents during daily tasks or responding to inquiries regarding street-related issues.
- Removed debris and snow and kept roadways and parking lots clear.
- Operated all heavy equipment properly according to employer safety specifications.
- Filled potholes and smoothed out rough surfaces.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Used flags to warn motorists about hazards, obstacles and workers ahead.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Removed snow, ice and debris from roadways after storms to clear major transportation routes.
- Drove transport crews, snow removers and street sweepers based on current work demands.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Car Wash Manager
Mr.soft Car Wash
12.1999 - 03.2020
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
- Evaluated staff performance regularly through individual meetings, setting clear expectations for improvement when needed.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Fostered a culture of continuous improvement by encouraging staff to share ideas for process enhancements, implementing feasible suggestions that yielded positive results.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Identified inefficiencies in current operations, implementing process improvements that led to significant time savings without sacrificing quality results.
- Developed strong relationships with local businesses, leading to mutually beneficial partnerships and increased revenue.
- Promoted exceptional customer service, addressing complaints promptly and ensuring repeat business from satisfied clients.
- Designed effective employee schedules that optimized productivity while minimizing labor costs.
- Enhanced employee performance through regular training, coaching, and feedback on best practices in the car wash industry.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Maintained and repaired car wash equipment to meet operational demand.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
River Forest High School
Hobart, IN06.1998
Skills
- Equipment Maintenance
- Strong Work Ethic
- Driver's License
- Customer Service
- Heavy Lifting
- Weather Tolerance
- Residential Landscaping
- Physically Fit
- Watering lawns and trees
- Route Management
- Service Sales
- Jobsite Safety
- Weed identification
- Irrigation Systems
- Landscape equipment operation
- Lawn Aeration
- Team Collaboration
- Grounds Maintenance
- Responsible and Punctual
- Flexible and Adaptable
- Sprinkler system knowledge
- Problem-Solving
- Attention to Detail
- Relationship Building
Certification
Forklift certification
Timeline
Lawn Care Technician
M&m Maintenance
11.2023 - Current
Street Maintenance Worker
City Of Lake Station
03.2021 - 10.2023
Car Wash Manager
Mr.soft Car Wash
12.1999 - 03.2020
High School Diploma -
River Forest High School
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