Victor Agyeman
Hamilton,United State
Summary
The ambitious student with a master's degree in Information Technology degree eager to contribute developed knowledge in IT cyber security and health informatics role. Skilled in enterprise forensics and security assurance in cyber security settings. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings relating to health science and IT background. I'm a motivated employee organized and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Service Specialist
HCL Technologies
Cincinnati, OH
01.2023 - Current
- Provided technical support to end users via telephone, email or remote access.
- Monitored, maintained and troubleshooted IT service requests from customers.
- Resolved incidents related to application usage, hardware malfunctions and other problems..
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Install new software and upgrade to customers
Cybersecurity Student
Manny staffing &Home care agency
Cincinnati, OH
08.2017 - 12.2022
- Using Wireshark to analysis network traffic and security analysis
- Monitored network traffic to detect any malicious activities or unauthorized access attempts.
- Conducted vulnerability scans on computers, networks, applications and databases to identify weaknesses and recommend corrective action plans such as the Nmap and tcdump
- Installing and implementing security measures such as firewalls, antivirus software, encryption tools and other protective measures to track the intrusion detected
- Applying CIA triad to improve security measures and also to prevent data breach
- Analyzed existing IT systems to identify areas where additional security measures could be applied.
Driver Technician
Lyft
Cincinnati, OH
08.2015 - 07.2017
- Performed detailed vehicle inspections before and after deliveries.
- Processed accurate and timely payments for every delivery.
- Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
Quality Control Analyst
Pacific Manufacturing
Fairfield, , Ohio
10.2012 - 07.2015
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Analyzed project requirements to find bugs and eliminate issues.
- Identified quality trends to investigate system flaws, process inefficiencies and training needs.
- Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
- Conducted tests on product samples and recorded results.
Education
Master of Science - Information Technology
University of Cincinnati
Cincinnati, OH08.2022
Bachelor of Science - Health Information Technology
Miami University
Oxford, OH05.2020
Skills
- IOS and androids support specialist
- Network forensics
- Health information
- Pre-image PC
- Service desk support
- Troubleshooting and diagnostics
- Software upgrades
- Computer maintenance
- Hardware upgrades
- Microsoft Office
- Windows & macOS
- Technical troubleshooting
- Comptia security certificate
- Communication
- SQL
- Wireshark
- Data Analytic
- VMware
- Quality control
- Linux Server
- Data gathering and analysis
- Nmap
- Hardware diagnostics
- MS Office
- Protecting networks
- Monitoring computer viruses
Certification
- Google IT support certificate - 2020
- Data Analytics Certificate
- CompTIA Security + certificate 2022
- CCNA certification - 2023
Timeline
IT Service Specialist
HCL Technologies
01.2023 - Current
Cybersecurity Student
Manny staffing &Home care agency
08.2017 - 12.2022
Driver Technician
Lyft
08.2015 - 07.2017
Quality Control Analyst
Pacific Manufacturing
10.2012 - 07.2015
Master of Science - Information Technology
University of Cincinnati
Bachelor of Science - Health Information Technology
Miami University
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