Victor Akindele
Summary
Enthusiastic and Dedicated IT Support Specialist with a strong foundation in troubleshooting, system administration, and network configuration. Recently completed rigorous full I. T training with Per Schola, and Google IT Support Professional Certificate, gaining hands-on experience in diagnosing and resolving technical issues, providing exceptional user support, and maintaining IT systems. capable of multitasking effectively to meet the demands of a dynamic workplace.
Overview
7
7
years of professional experience
Work History
Case Manager
Franklin County Job And Family Services
07.2024 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Utilize specialized software and databases to input, track, and manage client information.
- Ensure that the case management software and systems are functioning correctly and efficiently.
- Troubleshoot and resolve technical issues related to the eligibility determination software.
- Ensure compliance with data protection regulations, including HIPAA, to safeguard client information.
- Implement and monitor security measures to protect sensitive data from unauthorized access.
- Regularly review and update security protocols to meet evolving standards.
Direct Support Professional
ViaQuest inc
09.2022 - 06.2024
- Utilize systems to document patient care, update medical records, and monitor health status.
- Ensure accurate and timely entry of data related to patient visits, treatments, and medication administration.
- Collaborate with healthcare providers and other team members through the system to coordinate patient care.
- Implementing individualized support plans to help clients achieve their personal goals and enhance their quality of life
- Set up and operate remote monitoring devices to track vital signs and health metrics, ensuring data is transmitted correctly to healthcare professionals.
- Provide technical support to clients and their families for using telehealth and remote monitoring tools.
- Documenting and reporting on client progress and any incidents or concerns to ensure their well-being
- Collaborating with a multidisciplinary team to develop and implement person-centered care plans
- Use electronic medication administration records (eMAR) to manage and document the administration of medications.
- Verify prescriptions and dosage instructions through eMAR to ensure correct medication delivery.
- Monitor and record any side effects or reactions in the system for further review by healthcare professionals.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Customer Management/Delivery
Uber Technologies
10.2019 - 07.2022
- Maintaining accurate records of deliveries, including documenting the date, time, recipient's information, and any necessary signatures
- Utilize GPS and mapping software to plan and optimize delivery routes for efficiency and time management.
- Ensure real-time navigation adjustments based on traffic conditions using apps like Google Maps or Waze.
- Responded to customer inquiries and complaints in a timely and professional manner
- Communicating with customers throughout the delivery process to ensure satisfaction with provided guidelines
- Use customer relationship management (CRM) software to update customer information, delivery preferences, and feedback.
- Send electronic delivery confirmations and receipts to customers via email or SMS.
- Entering information about each delivery into an electronic logging device
- Adhere to relevant regulations, guidelines, and privacy laws related to the handling of the deliveries
- Maintenance the confidentiality of patient information and complying with any specific requirements for controlled substances or sensitive items
- Writing receipts for deliveries or accepting cash payment from customers for deliveries
- Ensure the app is updated and functioning properly to avoid any operational issues.
- Use digital payment systems within the Uber app to process fare payments, tips, and track earnings.
- Resolve any payment issues using in-app support or contacting Uber's support team.
- Maintain communication with passengers through the app, including sending arrival notifications and updating ETAs.
Document Specialist
Abbott Laboratories
05.2018 - 06.2019
- Categorizing documents for ease of use
- Retrieving documents upon request
- Outlining a long-term storage strategy
- Adhere to regulatory requirements
- Good filing system of Document
- Assist in delivery of Audits both Internal and External
- Sorting out of Company files in order of Company preferred way
- Followed and complies with all safety rules and regulations
- Maintains individual work area/equipment in a neat, orderly manner
- Detects and reports improper operations to the management
Education
No Degree - Information Technology
Per Schola
Columbus, OH02-2025
B.Sc - Chemistry
University of Ilorin
Ilorin, Kwara12.1992
Skills
- Teamwork
- Communication Skills
- Customer Service
- Attention to Details
- Problem-Solving
- Troubleshooting skill
- Operating Systems
- Cloud Computing
- Networking
Timeline
Case Manager
Franklin County Job And Family Services
07.2024 - 11.2024
Direct Support Professional
ViaQuest inc
09.2022 - 06.2024
Customer Management/Delivery
Uber Technologies
10.2019 - 07.2022
Document Specialist
Abbott Laboratories
05.2018 - 06.2019
No Degree - Information Technology
Per Schola
B.Sc - Chemistry
University of Ilorin
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