Victor Alejo
Cathedral City,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Server
Sammy G's Tuscan Grill
Cathedral City, CA
02.2021 - Current
- Delivered attentive service to multiple tables in fast-paced restaurant, ensuring guest satisfaction.
- Recorded accurate food and beverage orders, leveraging strong knowledge of menu items and specials to enhance guest experience.
- Processed cash and credit-card transactions efficiently, maintaining accuracy in financial handling.
- Restocked supplies in service areas during low-traffic times to ensure readiness for guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Shift Leader
Silverlake Ramen
Los Angeles, California
11.2019 - 02.2021
- Led daily restaurant operations and supported front-of-house staff during high-volume shifts.
- Delegated employee sections and responsibilities to maintain high standards of customer service.
- Trained and coached new employees on restaurant procedures, POS systems, and service standards.
- Resolved customer concerns and service issues to enhance guest satisfaction.
- Monitored food quality, order accuracy, cleanliness, and compliance with food-safety standards to ensure exceptional dining experience.
Education
University High School Charter
Los Angeles, CaliforniaSome College (No Degree) - Food Science
California Polytechnic State University
San Luis Obispo, CASkills
- Team Leadership & Shift Supervision
- Customer Service
- Employee Training
- Guest & Table Management
- Order Accuracy & Menu Knowledge
- POS systems
- Cash Handling & Financial Transactions
- Food Safety & Sanitation
- Conflict Resolution
- Problem Solving
- Time Management
- Safe food handling
Languages
English
Professional
Spanish
Professional
Japanese
Limited
Certification
- Riverside County Food Handler Certificate June 26, 2025
Timeline
Server
Sammy G's Tuscan Grill
02.2021 - Current
Shift Leader
Silverlake Ramen
11.2019 - 02.2021
University High School Charter
Some College (No Degree) - Food Science
California Polytechnic State University