Victor Alexander
Douglasville,GA
Summary
Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entrty position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Server
Swinging Richards ATL
02.2015 - 03.2023
- Eight years of providing premium customer service to all guest
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ensuring satisfaction of all customers.
Account Auditing
Fleetcor
08.2017 - 04.2018
- Work with in the CRM systems to delegate application and work with business owners to obtain account updates.
- Handled account auditing, endorsements and invoicing.
Car Sales
Honda Carland Rosewell Ga
04.2017 - 08.2017
- Specialized in th Honda product line
- Performed product demonstration and completed the sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
Service Tech
Charter Communications
02.2013 - 01.2015
- Three years of providing premium customer service and cable installations and repairs.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Restaurant host
Roxanne's Restaurant
09.2009 - 10.2014
- Four years of premium customer service and restaurant floor management.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Promoted return business through attentive service and genuine rapport-building with guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Porter, Painters helper
Albertin Auto Body & Collision Repair
04.2012 - 02.2013
- Over a year experience preparing, Detailing, Delivering and transporting customers and their Vehicles.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
Education
Collision Repair & Auto Repair - Collision And Auto Repair
Ranken Tech
St. Louis, MO04.2013
Diploma - General Studies
Westminster Christian Academy
St. Louis, MO05.2009
Skills
- Troubleshooting/Problem Solving
- UpSelling/Sales Support
- Organizational Skills
- Technical/User Support
- Complaint/Conflict Resolution
- Reports & Documentation
- Customer Order Fulfillment
- Office Organization & Administration
- Inventory Control
- Operating company vehicle
- Product Knowledge
Timeline
Account Auditing
Fleetcor
08.2017 - 04.2018
Car Sales
Honda Carland Rosewell Ga
04.2017 - 08.2017
Server
Swinging Richards ATL
02.2015 - 03.2023
Service Tech
Charter Communications
02.2013 - 01.2015
Porter, Painters helper
Albertin Auto Body & Collision Repair
04.2012 - 02.2013
Restaurant host
Roxanne's Restaurant
09.2009 - 10.2014
Collision Repair & Auto Repair - Collision And Auto Repair
Ranken Tech
Diploma - General Studies
Westminster Christian Academy
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