Victor Arevalo
San Antonio,TX
Summary
Highly motivated, with a unique combination of creativity and analytical skills. Consistently recognized for exemplary performance through use of communication skills, customer service, and leadership. Self-motivated Sales and People Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide range of territories. Trained to work in outside sales and direct inside environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Isurance Professional
USAA
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restaurant Manager
Texas Roadhouse
12.2016 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Restaurant Manager
Brinker International, Chilis
05.2007 - 12.2017
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Education
Eagle Pass High School
Eagle Pass, TX06.2007
Skills
- Strong organizational skills
- Management skills and ability to lead a team
- Excellent written and verbal communication skills
- Excellent customer service skills
- Strong analytical and reporting skills
- Flexibility
- Strong interpersonal skills
- Ability to work together as a team
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Customer Service
- Multi-tasking strength
- Excellent people skills
Certification
- Personal Lines Licensed Insurance Agent in all 50 states
- ServeSafe Certified Restaurant Manager
- TABC Certified
- Texas Food handler License
Additional Information
Volunteering and Community Involvement:
- Foodbank Volunteer: Dedicated numerous hours to sorting, packaging, and distributing food to those in need. Collaborated with a team to ensure efficient operations and provided support to community members facing food insecurity.
- Animal Shelter Volunteer: Actively participated in caring for animals by feeding, grooming, and ensuring a clean and safe environment. Assisted in adoption events, helping connect pets with loving homes and raising awareness about responsible pet ownership.
- Fundraising for St. Jude Children's Hospital: Successfully organized and led a fundraising campaign that raised $5,000 for St. Jude Children's Hospital. Utilized social media and community networks to drive donations, demonstrating strong organizational and leadership skills.
Languages
Spanish
Native or Bilingual
Timeline
Isurance Professional
USAA
05.2023 - Current
Restaurant Manager
Texas Roadhouse
12.2016 - 05.2023
Restaurant Manager
Brinker International, Chilis
05.2007 - 12.2017
Eagle Pass High School
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