Summary
Overview
Work History
Education
Skills
Executive leadership and alignment
Major projects and accomplishments
Certification
Languages
Timeline
Generic

VICTOR ARMENDARIZ

Summary

Experienced IT and operations professional with over two decades of involvement in program and project management, governance, and strategic planning. Skilled in supporting Program Management Office (PMO) functions and ensuring program oversight aligns with recognized IT governance, security, service management, and data privacy standards such as NIST, ISACA, COBIT, ITIL, FERPA, CIPA, COPPA, and HIPAA. Demonstrated success in coordinating complex, organization-wide technology initiatives, managing budgets, ensuring regulatory compliance, contingency planning, and contributing to measurable improvements in service delivery and organizational performance. Strong communicator with a proven ability to collaborate cross-functionally, support change management efforts, and foster cohesive, high-performing teams. Seeking to leverage leadership, fiscal oversight, and strategic planning skills to contribute to the district's technology innovation and operational excellence.

Overview

24
24
years of professional experience
1
1
Certification

Work History

IT Project Coordinator

El Paso Independent School District
02.2022 - Current
  • Utilized PMO best practices to control scope, mitigate risks, and achieve significant district-wide savings through strategic vendor and resource management
  • Provided training on project management methodologies, enhancing consistency and on-time project delivery
  • Contributed to IT contingency and business continuity plans, ensuring operational resilience
  • Collaborated with cross-functional teams to ensure compliance, quality standards, and alignment with district goals
  • Prepared and managed detailed RFPs and RFQs, ensuring clear specifications, evaluation criteria, and alignment with organizational objectives
  • Collaborated on the development and evaluation of RFP and RFQ responses, assessing vendor proposals for quality, cost-effectiveness, and compliance
  • Collaborated with the Grants Department and multiple other departments to prepare and manage RFPs and RFQs aligned with grant funding requirements, ensuring compliance with funding guidelines and deadlines
  • Assisted in the evaluation and procurement processes for grant-funded projects, ensuring alignment with both organizational and grantor objectives
  • Streamlined documentation and reporting for grant-funded initiatives, facilitating efficient allocation of resources and adherence to grant stipulations
  • Collaborated on the procurement processes for E-Rate funded projects, including preparing and evaluating RFPs to ensure compliance with program guidelines

Technology Support Manager

El Paso Independent School District
03.2017 - 02.2022
  • Established PMO-aligned processes, introducing SLAs, project methodologies, and metrics that raised IT service quality from 17% to 95% within one year
  • Implemented and managed work order/ticketing systems for IT and Maintenance, improving preventive maintenance and informed decision-making
  • Consolidated software titles, negotiated cost-saving vendor contracts, and generated $900K+ in annual savings
  • Applied ITIL frameworks to streamline incident, problem, and change management, ensuring continuous improvement
  • Collaborated with executive leadership to establish and enhance operational workflows, integrating Bond project processes, detailed documentation practices, effective cost-tracking mechanisms, and project management best practices
  • Prepared and managed detailed RFPs and RFQs, ensuring clear specifications, evaluation criteria, and alignment with organizational objectives
  • Collaborated on the development and evaluation of RFP and RFQ responses, assessing vendor proposals for quality, cost-effectiveness, and compliance
  • Collaborated with the Grants Department to prepare and manage RFPs and RFQs aligned with grant funding requirements, ensuring compliance with funding guidelines and deadlines
  • Assisted in the evaluation and procurement processes for grant-funded projects, ensuring alignment with both organizational and grantor objectives
  • Acted as a key collaborator in the assessment and selection of 1:1 devices for students, teachers, ALPHAs, and administrators, ensuring optimal alignment with educational objectives and operational requirements
  • Recognized for expertise in evaluating technology solutions, frequently sought after to assess devices, equipment, and software for alignment with organizational needs and strategic goals
  • Strengthened cybersecurity measures through revised data access policies and phishing mitigation in cooperation with the Information Security Office

Business Owner

Monster Media Professionals
05.2004 - 03.2017
  • Directed IT operations for a facility in Juárez, Mexico
  • Recruited critical IT roles, including network administrators, engineers, programmers, systems administrators, and a Chief Technology Officer
  • Implemented ITIL best practices and a work order system to ensure efficient technology support
  • Consulted across eight large facilities in Mexico, China, and Germany to optimize IT departments, recruit talent, and enhance work culture
  • Directed server upgrades for improved data integrity, conducted comprehensive IT assessments, and implemented tailored solutions for system performance and organizational efficiency
  • Procurement management experience, including preparing and responding to RFIs, RFQs, RFPs, and CSPs, ensuring alignment with organizational objectives and regulatory compliance
  • Supported clients in refining procurement documents and evaluating proposals for quality, cost-effectiveness, and compliance
  • Program management experience, successfully leading cross-functional teams and coordinating complex technology projects to deliver on time and within budget, ensuring alignment with business goals
  • Extensive IT expertise in technical support, troubleshooting, maintenance, servers, software, workstations, peripherals, root cause analysis, system implementation, and end-user training
  • Proven success in developing and implementing enterprise security strategies by integrating NIST, ISACA and COBIT frameworks, ensuring compliance with CIPA, COPPA, HIPAA, and FERPA standards
  • Skilled in deploying technology solutions, including POS systems, network configuration, server setup, and security protocols, with expertise in operating systems (Windows, MacOS, Ubuntu) and applications (Microsoft Office, Adobe Suite, antivirus software, and server platforms)
  • Administered a $20M budget for global offices and data centers while establishing a 24/7 monitoring center to oversee and support production systems
  • Implemented work order systems and trained staff in help desk operations aligned with ITIL, resolving technical issues and generating detailed reports to monitor incident progress
  • Disaster recovery and security experience, including performing regular backups, creating workstation images, and installing security cameras and monitoring systems
  • Media and communication skills, including articulate and professional writing, website design, social media management, graphic design, video production, and photography
  • Adept at crafting clear, engaging, and impactful content tailored to diverse audiences, ensuring effective communication across platforms
  • Expertise in computer forensics, including data retrieval and forensic software
  • Dedicated to team development, training staff on company systems, applications, and IT best practices while providing ongoing support as needed

Assistant Area Director

Y.W.C.A.
08.2002 - 04.2004
  • Oversaw operations at 8 facilities and 45 afterschool sites, ensuring alignment with policies, regulatory requirements, and quality standards, while leading efforts to recruit and retain qualified staff to meet program needs
  • Spearheaded the company's transformation from paper-based processes to digital systems, enhancing efficiency, reducing errors, and implementing measures to minimize theft and loss
  • Ensured compliance with Child Protective Services (CPS), Texas Minimum Standards, Texas Rising Star (TRS) quality rating system, USDA guidelines, city health department regulations, food inspection requirements, fire department inspections, permits, and all applicable city codes, consistently meeting or exceeding regulatory and accreditation standards for all facilities
  • Managed financial audits, payroll, budgeting, and compliance reporting, maintaining operational transparency and accountability
  • Fostered an environment of staff development and engagement, strengthening recruitment efforts, improving operational consistency, and elevating service delivery to stakeholders

Assistant Director

Y.W.C.A.
04.2001 - 08.2002
  • Transformed the facility into the model center for the YWCA, setting the benchmark for operational standards, quality of care, and staff development that other centers aspired to replicate
  • Achieved the prestigious Center for Excellence Award, presented to the facility by the President of the YWCA from New York, recognizing the center's outstanding achievements in quality, innovation, and leadership within the organization
  • Managed operations for a facility serving over 200 children and supervising a team of 30 staff members, ensuring compliance with all state and federal standards, including CPS, Texas Minimum Standards, USDA meal guidelines, and OSHA regulations
  • Demonstrated exceptional conflict resolution skills, effectively de-escalating conflicts between staff, parents, and between parents and staff, fostering a collaborative and respectful environment while maintaining professionalism and focus on child-centered solutions
  • Oversaw hiring, training, and supervision of staff, fostering a high-performance team dedicated to quality service delivery and operational excellence
  • Collaborated with the Director to ensure smooth facility operations, managing payroll, budgeting, procurement, and the acquisition of new equipment
  • Maintained accurate USDA daily meal count records and partnered with the Head Cook to ensure strict adherence to federal meal program guidelines
  • Provided ongoing training and mentorship for teachers, modeling best practices to enhance instructional quality, classroom management, and overall staff development
  • Led initiatives to optimize processes, enhance service quality, and improve efficiency, including staff training, policy implementation, and resource allocation, ensuring the facility consistently exceeded expectations

Education

MBA - Information Technology

University of Phoenix
Santa Teresa, NM
01-2016

Bachelor of Science - Information Technology

University of Phoenix
Santa Teresa, NM
01-2014

Associate of Applied Science - Information Technology

University of Phoenix
Santa Teresa, NM
01-2012

Skills

  • Strategic planning
  • Policy interpretation
  • Risk mitigation
  • IT Security Frameworks (NIST, COBIT, ISACA)
  • Data privacy (FERPA, CIPA, COPPA, HIPAA)
  • Cost optimization
  • Procurement activities
  • Grant management requirements (E-Rate, federal and state funding)
  • Incident management
  • Problem management
  • Change management
  • Processes and procedures
  • KPI and METRIC development
  • Continual improvement
  • Staff supervision
  • Team development
  • Staff training and mentoring
  • Team collaboration
  • Stakeholder engagement
  • Contract management
  • Verbal and written communication
  • Presentations
  • Budgeting and forecasting
  • Budget development and adherence
  • Budget administration
  • Budget preparation
  • Contract negotiation expertise
  • Financial administration
  • Purchasing and procurement
  • Price quote preparation
  • Customer relations
  • Staff retention
  • Vendor management
  • Vendor negotiations
  • Technical support

Executive leadership and alignment

  • Strategic Guidance: Advised senior leadership on policy development, security frameworks, procurement strategies, and operational efficiencies to align technology initiatives with district priorities and business goals.
  • Leadership & Collaboration: Championed transparency, stakeholder engagement, and staff empowerment to build a culture of continuous improvement and innovation.
  • Long-Term Planning: Contributed to long-range technology planning, asset management, bond strategy development, and property acquisition to support sustainable growth, infrastructure modernization, and operational scalability.
  • Business Acumen: Leveraged entrepreneurial expertise to integrate market trends and client needs into strategic planning, driving competitive advantages and maximizing ROI.

Major projects and accomplishments

  • Silent Panic Alert Technology (SPAT): Contributed to a $14M+ security initiative spanning 76 campuses and 6 facilities, enhancing safety and emergency response measures.
  • Interactive Flat Panels (IFPs): Played a key role in RFP development for procuring and deploying over 3,000 IFPs valued at $10M+, driving innovative classroom experiences.
  • Network Operations Center (NOC) Enhancement: Assisted in Network Infrastructure and Security RFP development for procuring and installation to upgrade core systems, significantly improving network reliability, capacity, and scalability.
  • Safety & Security Measures: Supported initiatives totaling $34M+ in grant funding, advancing district-wide security, compliance, and operational resilience.
  • Entrepreneurial Projects: As a business owner, successfully led technology and service-oriented projects, delivering tailored solutions to clients, managing multi-year contracts, and achieving measurable growth through process optimization and customer-centric strategies.

Certification

  • ITIL Foundation v4 Certified Professional

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

IT Project Coordinator

El Paso Independent School District
02.2022 - Current

Technology Support Manager

El Paso Independent School District
03.2017 - 02.2022

Business Owner

Monster Media Professionals
05.2004 - 03.2017

Assistant Area Director

Y.W.C.A.
08.2002 - 04.2004

Assistant Director

Y.W.C.A.
04.2001 - 08.2002

MBA - Information Technology

University of Phoenix

Bachelor of Science - Information Technology

University of Phoenix

Associate of Applied Science - Information Technology

University of Phoenix

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VICTOR ARMENDARIZ