Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victor Armenta

Perry,GA

Summary

19 years of experience in government and private security sector. Dedicated and organized professional with outstanding relationship-building, problem-solving skills and experienced in meeting financial goals and maximizing profitability. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player, adept at cultivating partnerships and building lasting relationships across all management levels with internal and external stakeholders. Dynamic and reliable with exceptional customer service and communication skills.

Overview

20
20
years of professional experience

Work History

Director of Training

GardaWorld Federal Services
McLean, VA
11.2022 - Current
  • Plan, organize, and supervise the implementation of the Contractor’s overall training program, CONUS and OCONUS, in accordance with the requirements established in this contract and the Task Order.
  • Partner with management to devise and develop plans to fill current and expected training needs across the Task Order.
  • Develop and submit reports to the LPM of the status of the training program.
  • Maintain student, contract staff and instructor training and qualification records.

TCN Operations Manager

GardaWorld Federal Services
McLean, VA
10.2022 - Current
  • Interlocutor for external stakeholders, including diplomatic offices/embassies for TCN immigration processing.
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Address customer concerns with suitable solutions.
  • Respond to information requests from superiors, providing specific documentation.
  • Build and manage strong operational teams to meet processes and production demands.
  • Aid senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Program Support Manager

GardaWorld Federal Services
Mclean VA, VA
10.2020 - 10.2022
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Training Manager

GardaWorld Federal Services
10.2016 - 09.2020
  • Coordinated and supervised training under the DOS WPS II base contract.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Developed lesson plans and instructional materials based on the curriculum and other requirements contained in the base contract.
  • Developed and submitted reports to the Director of Training on daily activities, Final Training Reports and contract deliverables.
  • Evaluated effectiveness of training programs and recommended improvements to executive management.

Senior Recruiter

GardaWorld Federal Services
10.2014 - 10.2016
  • Supervised a team of recruiters performing under DOS WPS programs ensuring the top talent was sourced to meet contractual needs.
  • Oversaw the quality of candidates and BIOs submitted for client approval.
  • Responsible for tracking and reporting recruiting metrics and performance of monthly and quarterly reports for LPM office.
  • Worked with the Vice President of Recruiting/Staffing to develop effective workforce planning, process, staffing and metrics.

Shift Leader

GardaWorld Federal Services
04.2012 - 10.2014
  • Managed and directed protective security operations on a day-to-day basis.
  • Directly supervised protective security specialists including members of the Emergency Response Team.
  • Ensured all posts and detail positions are properly covered and that the detail is operating smoothly in accordance with schedule and preset plans.
  • Directed and controlled response actions through radio communications during motorcade and air operations.
  • Ensured that all posts of the ERT(s)/QRF(s) are properly covered and response ready.

Sergeant

United States Marine Corps
01.2004 - 01.2012
  • Evaluated the performance of Marksmanship Instructors performance and compliance with training standards set by Headquarters Marine Corps.
  • Wrote and developed curriculum for 1st Marines Division Schools Formal Marksmanship Training Course.
  • Instructed and certified Marines as marksmanship range coaches and as primary marksmanship instructors.
  • Supervised and Directed combat marksmanship platoons annual training to ensure 90-100% readiness.
  • Supervised and ensure proper range set up for basic and advanced combat marksmanship ranges.

Education

B.A. - Psychology

American Military University
06.2016

Skills

  • Team Leadership
  • Training Management
  • Stakeholder communications
  • Records Organization and Management
  • Attention to detail, Focus and Follow-Through
  • Operations Oversight

Languages

  • English - Fluent
  • Spanish - Fluent
  • Arabic - Basic

Timeline

Director of Training

GardaWorld Federal Services
11.2022 - Current

TCN Operations Manager

GardaWorld Federal Services
10.2022 - Current

Program Support Manager

GardaWorld Federal Services
10.2020 - 10.2022

Training Manager

GardaWorld Federal Services
10.2016 - 09.2020

Senior Recruiter

GardaWorld Federal Services
10.2014 - 10.2016

Shift Leader

GardaWorld Federal Services
04.2012 - 10.2014

Sergeant

United States Marine Corps
01.2004 - 01.2012

B.A. - Psychology

American Military University

Similar Profiles

CREATE PROFILE
Victor Armenta