Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victor Armstrong

Tallahassee,FL

Summary

Versatile and dynamic, with a proven track record at 7-11 Convenience Store, I excel in staff supervision and customer relations, enhancing store operations and team management. Skilled in problem-solving and time management, I've led initiatives that significantly improved revenue and customer satisfaction, showcasing a blend of hard and soft skills vital for any role.

Overview

42
42
years of professional experience

Work History

Assistant Store Manager

7-11 Convenience Store
Tampa, FL
08.2022 - 11.2024
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained a safe working environment by enforcing safety regulations.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Trained new employees on store policies, procedures and customer service standards.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

Certified Nursing Assistant

Hughes Homes Assisted Living
Fredericksburg, VA
03.2022 - 10.2022
  • Cleaned and sanitized patient rooms according to established protocols.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Provided emotional support to patients and families during difficult times.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Personal Care Assistant

Private Duty
District Heights, MD
02.2017 - 02.2022
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.

Activity Director

Springvale Terrace
Silver Springs, MD
03.2012 - 01.2017
  • Facilitated group discussions on topics such as current events, health issues, and hobbies.
  • Created monthly activity calendars with a variety of recreational options.
  • Ensured compliance with all state regulations regarding safety protocols and infection control measures.
  • Adapted existing activities or developed new ones to meet the changing needs of participants.
  • Lead weekly outings to local attractions such as parks and museums.
  • Handled budgetary concerns, keeping activities affordable.
  • Maintained records of activities and analyzed feedback from participants.
  • Organized services such as transportation, event security and catering.
  • Interviewed and hired associates to fill staff vacancies.

Photographer

USMC
01.1983 - 11.1989
  • Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
  • Deliver quality products within deadlines established by clientele.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.
  • Develop film, print photos, and make digital copies of existing photos.
  • Manage budgets related to purchasing supplies needed for each shoot.
  • Maintained various studio equipment.

Education

High School Diploma -

James Monroe High School
Fredericksburg, VA
01-1983

Skills

  • Staff supervision
  • Store operations
  • Customer service
  • Order management
  • Team management
  • Customer relations
  • Time management
  • Problem-solving

References

References available upon request.

Timeline

Assistant Store Manager

7-11 Convenience Store
08.2022 - 11.2024

Certified Nursing Assistant

Hughes Homes Assisted Living
03.2022 - 10.2022

Personal Care Assistant

Private Duty
02.2017 - 02.2022

Activity Director

Springvale Terrace
03.2012 - 01.2017

Photographer

USMC
01.1983 - 11.1989

High School Diploma -

James Monroe High School

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