Summary
Overview
Work History
Education
Skills
References
Timeline
OperationsManager

VICTOR ARMSTRONG

Belton,TX

Summary

Diligent professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Strong background in collections and expertise in recovery strategy and repayment plan structuring. Successful in fostering goodwill with customers through professional credit management.

Overview

14
14
years of professional experience

Work History

Driver

Amazon
Pflugerville, TX
07.2021 - 01.2025
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

DRIVER/SELF EMPLOYED

LYFT
12.2018 - Current
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Stored passenger luggage and personal items with care for safety and security.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Adhered to social distancing protocols and wore mask or face shield at all times.

DRIVER/FURNITURE INSTALLER

FURNITURE ROW
01.2019 - 02.2020
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained accurate logs of all deliveries, including Furniture and customer information.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Disassembled broken and defective furniture and equipment to facilitate repair.
  • Completed troubleshooting of malfunctions and diagnosed issues.

COLLECTIONS ACCOUNT MANAGER

AZUMA LEASING
Austin, TX
12.2010 - 06.2017
  • Answered an average of 80-120 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Fostered an environment which encouraged continual process improvements.
  • Effective liaison between customers and internal departments.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Processed several daily invoices and billed renewed invoices to clients.
  • Routinely answered customer questions regarding merchandise and pricing.

Education

H.S. DIPLOMA -

ELGIN HIGH SCHOOL
Elgin, TX
05-2000

Skills

  • Skilled Driver
  • Exceptional interpersonal communication
  • Skilled trainer
  • Effective problem solver
  • Effective workflow management
  • Adherence to high customer service standards
  • Collection development
  • Collection analysis
  • Skilled multi-tasker
  • Works well independently
  • Remote work from home agent
  • Payment processing
  • Performance improvements
  • Stocking shelves
  • Unloading trucks
  • Excellent communication skills
  • Multi-line phone talent

References

References available upon request.

Timeline

Driver

Amazon
07.2021 - 01.2025

DRIVER/FURNITURE INSTALLER

FURNITURE ROW
01.2019 - 02.2020

DRIVER/SELF EMPLOYED

LYFT
12.2018 - Current

COLLECTIONS ACCOUNT MANAGER

AZUMA LEASING
12.2010 - 06.2017

H.S. DIPLOMA -

ELGIN HIGH SCHOOL

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VICTOR ARMSTRONG