Victor Atchley
Montgomery,TX
Summary
Dynamic Office Manager with a proven track record at Action Termite & Pest Control, enhancing operational efficiency and customer satisfaction. Expert in ledger maintenance and vendor engagement, I excel in organizational skills and relationship building. Achieved significant improvements in office procedures and customer service, demonstrating a strong ability to solve complex problems and maintain positive client relations.
Overview
8
8
years of professional experience
Work History
Office Manager
Action Termite & Pest Control
Shepherd, TX
03.2022 - 01.2025
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Organized company events including holiday parties, team building activities .
- Coded and entered daily invoices with in-house accounting software.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored inventory levels and placed orders when needed.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Aviation Maintenance Administrator
United States Navy, USN
Virginia Beach, VA
10.2016 - 03.2022
- Investigated customer complaints regarding delays or errors in service performed during aircraft maintenance activities.
- Negotiated contracts with vendors who provide services related to aviation maintenance operations.
- Created work crew schedules and delegated assignments.
- Communicated with distributors to acquire necessary equipment for projects.
- Kept equipment working efficiently through proactive inspections, preventive maintenance, and repair actions.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Shepherd High School
Shepherd, TX06-2016
Skills
- Accurate Ledger Maintenance
- Vendor engagement
- Transaction Processing Expertise
- Billing
- Administrative oversight
- Relationship building
- Organizational skills
- Office management software
- Conflict management
- Workflow planning
- Customer relations
- Customer service
- Clerical support
- Payroll processing
- Data entry
- Database administration
Timeline
Office Manager
Action Termite & Pest Control
03.2022 - 01.2025
Aviation Maintenance Administrator
United States Navy, USN
10.2016 - 03.2022
High School Diploma -
Shepherd High School
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