Victor Aviles
Bronx
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
61st Street Service Corp
11.2022 - 04.2024
- Worked multiple departments with in Columbia Hospital
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Security Officer
Citi Security
06.2012 - 03.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Checked and verified photo identification prior to granting facility access.
- Managed alarm systems effectively, reducing false alarms while ensuring timely response to genuine threats.
- Maintained strong communication with team members, enabling efficient coordination during high-pressure situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
Postal Clerk
US Navy
05.2007 - 05.2008
- Supervisor for day and night shifts
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Identified opportunities for process improvements within the workplace leading to increased productivity among the team.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Cryptologic Technician, Maintenance
US Navy
04.2005 - 05.2007
- Optimized departmental performance by participating in periodic audits evaluating the effectiveness of existing processes related to cryptologic equipment maintenance practices.
- Maximized resources by effectively managing inventory of spare parts and tools needed for routine maintenance operations.
- Safeguarded sensitive information by adhering to strict security protocols when handling classified materials during maintenance tasks.
- Enabled continuous advancements in technology adoption by staying up-to-date with emerging trends in the field of cryptology and incorporating relevant knowledge into daily operations.
- Improved operational readiness by promptly addressing emergent issues affecting communication security systems and equipment.
- Developed customized solutions based on unique project requirements that resolved specific challenges faced in maintaining specialized cryptologic equipment effectively.
- Supported team members in understanding complex cryptographic systems, fostering a collaborative work environment for successful problem solving.
Education
Associate of Science - Digital Arts
Bronx Community College of The City University of New York
The Bronx, NY01.2012
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
Timeline
Front Desk Receptionist
61st Street Service Corp
11.2022 - 04.2024
Security Officer
Citi Security
06.2012 - 03.2022
Postal Clerk
US Navy
05.2007 - 05.2008
Cryptologic Technician, Maintenance
US Navy
04.2005 - 05.2007
Associate of Science - Digital Arts
Bronx Community College of The City University of New York
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