Alisha Ayala
Philadelphia,PA
Summary
Dedicated and hardworking Stock Area Supervisor successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
5
5
years of professional experience
Work History
Stock Area Supervisor
Ross Dress for Less
Philadelphia, Pennsylvania
02.2023 - Current
- Oversee work of 20+ stock employees processing incoming deliveries and replenishing sales floor.
- Verified received shipments against purchase orders for accuracy and completeness.
- Assessed stock levels and identified shortages or overages of inventory items.
- Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
- Monitored employee performance and provided feedback as needed.
- Maintained accurate inventory records for all incoming and outgoing stock items.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Monitored employee work and determined benchmarks for performance indicators.
- Prepared reports based on documented inventory use and labor hours.
Area Supervisor
Ross Dress for Less
PHILADELPHIA, Pennsylvania
11.2022 - 02.2023
- Monitored employee work and determined benchmarks for performance indicators.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Coordinated with other departments to ensure smooth workflow processes.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Oversaw cash handling procedures, including register reconciliations.
Cashier
Ross Dress for Less
PHILADELPHIA, PA
11.2019 - 11.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
Education
Olney Charter High School
Philadelphia, PA06-2015
Skills
- Team Management
- Policy Enforcement
- Inventory Oversight
- Time Management
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
- Store Reset and Recovery
- Attention to Detail
- Computer Proficiency
- Cash Handling and Reconciliation
- Retail Operations
Timeline
Stock Area Supervisor
Ross Dress for Less
02.2023 - Current
Area Supervisor
Ross Dress for Less
11.2022 - 02.2023
Cashier
Ross Dress for Less
11.2019 - 11.2022
Olney Charter High School