Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laurita Rosales

Tyler

Summary

Dynamic food service professional with proven expertise in food preparation and customer service excellence, honed at UT Health Tyler. Demonstrated ability to enhance kitchen efficiency, streamline catering operations, and lead teams to exceed food safety standards. Skilled in cash handling and fostering team collaboration, with a track record of improving customer satisfaction and operational productivity.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Food Service Worker Cashier

ETMC Tyler
04.2009 - Current
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

Prep Cook Food Service

UT Health Tyler
07.2023 - Current
  • Enhanced kitchen efficiency by maintaining organized workstations and adhering to food safety standards.
  • Chopped vegetables and prepped components for meals to speed up cooking processes.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Optimized food prep sequence, significantly reducing customer wait times.

Food Service Worker Catering

UT Health Tyler
04.2024 - Current
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
  • Managed proper storage of perishable items at appropriate temperatures for optimal freshness and safety standards compliance.
  • Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
  • Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
  • Trained new kitchen staff to uphold quality standards and operate kitchen equipment safely.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Sourced high-quality materials for cost-effective, visually-appealing decorations.
  • Improved time management skills by consistently meeting deadlines for completing custom balloon orders prior to events.

Food Service Worker Supervisor

UT Health Tyler
05.2023 - Current
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

GED -

TJC Tyler West Campus
1530 S SW Loop 323, Tyler, TX 75701
07-2015

Skills

  • Food preparation
  • Customer service
  • Order taking
  • Cash handling
  • Food safety
  • Team collaboration
  • Time management
  • Kitchen equipment operation
  • Food presentation
  • Communication skills
  • Attention to detail
  • Adaptability
  • Team support

Languages

English
Professional Working

Timeline

Food Service Worker Catering

UT Health Tyler
04.2024 - Current

Prep Cook Food Service

UT Health Tyler
07.2023 - Current

Food Service Worker Supervisor

UT Health Tyler
05.2023 - Current

Food Service Worker Cashier

ETMC Tyler
04.2009 - Current

GED -

TJC Tyler West Campus

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Laurita Rosales