Victor Bixler
Mt. Vernon,IL
Summary
Skilled Night Manager experienced in overseeing large teams. Versed in handling all areas of retail management including inventory merchandising, schedule development, documentation, and training. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Night Manager
Americas Best Value Inn & Suites
Mount Vernon, IL
04.2019 - Current
- Approved contracts and maintained inventories to guarantee availability of merchandise and services.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified business issues, creating customized solutions for individual problems.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Delegated work to staff, setting priorities and goals.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Reviewed resources and assets for departmental activities, noting any compliance issues with industry standards and regulatory agencies.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Cross-trained in every store role to maximize operational knowledge.
- Oversaw sales and marketing operations while developing strategic partnerships.
- Coached staff on strategies to enhance performance and improve customer relations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Night Cashier
Cercle k
Mount Vernon, IL
02.2018 - 04.2019
- Counted cash in register drawer at beginning and end of shift to balance.
- Maintained product levels by loading goods on racks and endcaps.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Requested and carefully reviewed identification for alcohol, tobacco and other sales with age minimums.
- Greeted customers, answered questions and offered assistance with products and services.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Processed customer payments quickly and returned exact change and receipts.
- Distributed new merchandise efficiently to different departments.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained work area in clean and neat manner.
- Greeted customers promptly and responded to questions.
- Counted product stock to maintain inventory records.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Helped customer locate and select appropriate merchandise throughout store.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find store locations and complete purchases.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Resolved issues with cash registers, card scanners and printers.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Processed returned items in accordance with store policy.
- Monitored sales events, added new merchandise and rang up purchases.
- Prepared food, including [Type], [Type] and [Type] items.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Johnson City High School
Johnson City, NY06.1980
Skills
- Payroll management
- Reservations management
- Shelf restocking
- Guest assistance
- Visual merchandising
- Vendor relations
- Contract development and management
- Systems and automation applications
- Key accounts and territory management
- Brand management
- Issue and conflict resolution
- Lead generation
- Active listening
Timeline
Night Manager
Americas Best Value Inn & Suites
04.2019 - Current
Night Cashier
Cercle k
02.2018 - 04.2019
High School Diploma -
Johnson City High School
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