Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

VICTOR BORJA

Seattle,WA

Summary

A dedicated Customer Service professional with a remarkable ability to embrace change, fostering positive relationships, resolving issues, and ensuring exceptional customer satisfaction. Seeking a role as a Court Cashier for Seattle Municipal Court, bringing a wealth of experience in delivering top-notch service and creating memorable customer experiences. Recognized for adaptability and a passion for working in a dynamic, multicultural environment. Prepared to contribute skills, enthusiasm, and a commitment to excellence to elevate the court experience and uphold the exceptional standards of Seattle Municipal Court.

Overview

8
8
years of professional experience

Work History

Elections Specialist

King County Elections
Renton, WA
10.2023 - Current
  • Managed polling locations for smooth operations, ensuring proper allocation of resources and staff
  • Established trust with clients, leading to a 15% increase in client satisfaction scores based on post-service surveys
  • Collaborated with team members to create effective strategies for improving overall customer experience
  • Managed polling locations with precision, resulting in a 20% increase in voter turnout due to improved efficiency and accessibility.

Park Ambassador

Seattle Parks And Recreation
Seattle, WA
05.2023 - 10.2023
  • Enhanced visitor experience by providing exceptional customer service and promptly addressing concerns
  • Promoted Park safety by enforcing rules and regulations, ensuring a secure environment for all guests
  • Facilitated enjoyable experiences with in-depth knowledge of park attractions and amenities
  • Communicated professionally with customers, answering questions, and addressing concerns to boost satisfaction
  • Guided groups of up to 40 people on scheduled tours.

Lead Patient Testing Assistant

UW Medical Center
Seattle, WA
06.2022 - 04.2023
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice
  • Streamlined check-in processes, leading to a 20% reduction in patient wait times while maintaining 100% accuracy in recordkeeping
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits
  • Resolved customer complaints using established follow-up procedures.

Registration Technician

City of Seattle
Seattle, WA
04.2021 - 04.2022
  • Engaged directly with patients receiving COVID-19 vaccinations, ensuring accurate data entry
  • Managed data entry for an average of 3,000 COVID-19 vaccinations per day, maintaining a high level of accuracy to support the efficiency of vaccination clinics
  • Improved customer satisfaction by 20% through efficient handling of inquiries and discrepancies, positively impacting the overall customer experience
  • Conducted thorough data research and compilation from diverse sources, including files, contracts, records, and computer files
  • Proficiently utilized Microsoft Office applications, particularly Excel and Teams, to streamline data management processes.

Host

Din Tai Fung
Seattle, WA
09.2020 - 04.2021
  • Provided exceptional customer service, leading to a 25% increase in positive customer survey feedback
  • Contributed to team success through effective communication and cooperation with coworkers and management
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts, contributing to a 30% increase in customer satisfaction during peak hours
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.

Lead Brand Representative

Abercrombie & Fitch
Seattle, WA
02.2016 - 03.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
  • Developed strong rapport with customers and created a positive impression of business
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Mentored junior representatives, cultivating a positive work environment conducive to professional development
  • Collaborated with team members to enhance overall store performance, implementing best practices that led to a 30% increase in sales and customer satisfaction
  • Identified discrepancies between actual count and register balance; made corrections accordingly resulting in accurate till counts.

Education

Associate of Arts - Business Administration

Seattle Central College
06.2023

Skills

  • Customer Relations
  • Conflict Resolution
  • Team Collaboration
  • Attention to Detail
  • Adaptability
  • Multitasking
  • Customer focus
  • Critical thinking
  • Cultural Awareness
  • POS Systems
  • Cash handling
  • Till Reconciliation

Accomplishments

  • Employee of the Month, Abercrombie & Fitch (x3)
  • Attendance Award, Din Tai Fung
  • Distinguished as a Program Coordinator for the 'ONE' Volleyball League, a pioneering and inclusive athletics program tailored to offer engaging weekend fitness activities for high school students and beyond in South Seattle.

Timeline

Elections Specialist

King County Elections
10.2023 - Current

Park Ambassador

Seattle Parks And Recreation
05.2023 - 10.2023

Lead Patient Testing Assistant

UW Medical Center
06.2022 - 04.2023

Registration Technician

City of Seattle
04.2021 - 04.2022

Host

Din Tai Fung
09.2020 - 04.2021

Lead Brand Representative

Abercrombie & Fitch
02.2016 - 03.2020

Associate of Arts - Business Administration

Seattle Central College

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VICTOR BORJA