Victor M. Caballero
GREEN VALLEY,AZ
Summary
Dynamic leader with extensive experience in managing customer service teams to achieve seamless operations and exceptional client satisfaction. Strong communication skills and a proactive approach enable efficient resolution of customer issues, fostering positive relationships and loyalty. Proven track record of enhancing team performance through targeted training and ongoing support, driving both individual and collective success. Committed to creating an environment that prioritizes customer needs while empowering team members to excel.
Overview
18
18
years of professional experience
Work History
Customer Service Representative Lead
Stevens Equipment Supply
10.2023 - Current
- Directed team of customer service representatives to elevate service quality standards.
- Designed and implemented training programs for new hires to enhance comprehension of company policies and procedures.
- Assessed customer feedback to enhance operational efficiency and implement targeted solutions.
- Established performance metrics to enhance team efficiency and foster accountability.
Customer Service Representative
Johnstone Supply
11.2020 - 02.2023
- Managed high-volume calls, ensuring timely responses to customer requests and complaints.
- Worked with team members to refine service processes, aiming to enhance customer satisfaction.
- Facilitated training sessions for new representatives on company policies, procedures, and customer service best practices.
- Executed follow-up calls to resolve issues and enhance customer relationships.
Lead Customer Service Representative
GOODMAN MANUFACTURING
08.2007 - 10.2020
- Engaged with customers to provide additional support and ensure resolution satisfaction.
- Analyzed customer feedback and resolved concerns promptly to ensure positive experiences.
- Facilitated resolution of customer inquiries, billing questions, payments, and service requests, ensuring timely and effective support.
- Managed customer relationships by identifying needs and implementing solutions to resolve issues.
- Drove sales growth by implementing targeted promotions and special offers.
- Facilitated customer service interactions by effectively selling products, enhancing overall customer experience.
- Facilitated resolution of customer needs to ensure adherence to established performance targets.
- Provided efficient and friendly assistance to address customer questions and resolve service issues.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
HIGH SCHOOL DIPLOMA -
CHOLLA HIGH SCHOOL
TUCSON, AZAssociate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ03-2028
Skills
- Product marketing
- Issue resolution
- Directed recruitment/training staff development initiatives
- Record preparation
- Appointment scheduling
- Paperwork processing
- Cultivated strong business relationships with customers to drive business
- Computer skills include MS Office (Word, Excel, Outlook, Powerpoint, OneNo)
Timeline
Customer Service Representative Lead
Stevens Equipment Supply
10.2023 - Current
Customer Service Representative
Johnstone Supply
11.2020 - 02.2023
Lead Customer Service Representative
GOODMAN MANUFACTURING
08.2007 - 10.2020
HIGH SCHOOL DIPLOMA -
CHOLLA HIGH SCHOOL
Associate of Arts - Business Administration And Management
University of Phoenix