Victor Calderon
Senior Director of Personnel and Operations
San Juan Capistrano,CA
Summary
Experienced Senior Director of Personnel and Operations with a consistent track record of meeting and exceeding objectives by driving thought leadership, promoting the utilization of cutting edge technology, developing strategic marketing tactics, while educating and influencing positive outcomes. A Veteran of 20 years with a history of building and retaining highly effective units, by promoting positive relationships, while encouraging personal and professional growth.
Overview
20
20
years of professional experience
Work History
Senior Director of Personnel and Operations
Navy Talent Acquisition Group Pacific
El Segundo, CA
10.2018 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Directed onboarding and training for over 100 employees each year, keeping company operations smooth and production efficient with skilled candidates.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes and maintain industry compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps and recommended disciplinary actions as needed.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
Corporate Trainer
Navy Talent Acquisition Group Phoenix
Phoenix, AZ
10.2017 - 09.2018
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held demonstrations and one-on-one coaching sessions on use of government issued resources.
Manager of Business Development and Sales
Navy Talent Acquisition Group Phoenix
Phoenix, AZ
09.2014 - 09.2017
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
Sales Manager
Navy Recruiting District San Francisco
Mountain View, CA
08.2011 - 08.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Sales Manager
Navy Recruiting District Denver
Salt Lake City, UT
08.2007 - 07.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Maintenance Supervisor
USS Howard DDG83
San Diego , CA
03.2002 - 07.2007
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Supervised 15 employees and scheduled shifts.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Education
BBA - Business Administration
National University
La Jolla, CA06.2024
US Navy & Marine Corps
Counselor Certificate of Apprenticeship
The United States Department of Labor
Mountain View CA.12.2011
Career Recruiting Force Academy
Naval Air Station Pensacola
Pensacola, FL08.2011
Certification Refrigeration & Air Conditioning
US Navy Fleet Training Center
San Diego06.2006
High School Diploma -
Washington High School
Ogden, UT01.2001
Skills
- Onboarding, Training and Development
- Statistical Data Analysis
- Performance Management Systems
- Project Management
- Training Needs Analysis
- Budget Administration
- Labor Relations Coordination
- Negotiation Tactics
- Employee Relations Oversight
- Policy Improvement Recommendations
- Overseeing Personnel
- Operational Efficiency and Safety
- Guidelines Development
- Human Resources Oversight
Timeline
Senior Director of Personnel and Operations
Navy Talent Acquisition Group Pacific
10.2018 - Current
Corporate Trainer
Navy Talent Acquisition Group Phoenix
10.2017 - 09.2018
Manager of Business Development and Sales
Navy Talent Acquisition Group Phoenix
09.2014 - 09.2017
Sales Manager
Navy Recruiting District San Francisco
08.2011 - 08.2014
Sales Manager
Navy Recruiting District Denver
08.2007 - 07.2011
Maintenance Supervisor
USS Howard DDG83
03.2002 - 07.2007
BBA - Business Administration
National University
US Navy & Marine Corps
Counselor Certificate of Apprenticeship
The United States Department of Labor
Career Recruiting Force Academy
Naval Air Station Pensacola
Certification Refrigeration & Air Conditioning
US Navy Fleet Training Center
High School Diploma -
Washington High School
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