Victor Calles

Experienced Health Educator skilled in designing and executing comprehensive health education programs for diverse populations. Proficient in developing engaging educational materials and delivering impactful presentations. Strong background in HEDIS and measures, ensuring the delivery of high-quality healthcare services. Committed to promoting health and wellness through effective education and outreach initiatives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• 3+ years experience in healthcare, and 1+ years of experience in Medicare and in Medicaid. Familiar with HEDIS, and measures.
• Demonstrated a professional telephone demeanor, effectively managing high-volume calls while ensuring exceptional customer service and support.
• Managed and organized data using Excel with precision, contributing to efficient records management and compliance with industry regulations.
• Responded swiftly and effectively to emergencies, utilizing strong problem-solving skills to ensure patient safety and optimal outcomes.
• Resolved conflicts with professionalism and tact, fostering positive relationships and improving overall customer satisfaction.
• Cultivated strong customer relations through attentive communication and personalized service, enhancing client loyalty and retention.
• Can ensures that requested activities are completed on time and accurately to present results to key departmental management.
• Exhibited scheduling proficiency by coordinating appointments and managing calendars, ensuring optimal resource allocation and workflow efficiency.