VICTOR CANTU
Edinburg,TX
Summary
Engaging and friendly service-oriented professional with a proven track record of customer conflict and complaint resolution. Quick thinker within inquisitive attitude able to investigate and resolve account, product,maintenance and service issues. Reliable employee known for consistent and productive work ethic. Ablate maintain an upbeat and positive demean or in high-stress situations. Enthusiastic team player and fast learner, eager to learn new processes techniques to enhance individual and team productivity. Motivated oilfield professional with a proven history in team leadership,training and development initiatives. Known to encourage the development of cross-departmental collaboration in order to achieve company goals and provide excellent service. Motivated equipment operations professional certified in forklifts. OSHA-trained and experienced in a range of settings. labor worker with broad background, including management, customer service and general warehouse experience. Well-versed in loading and transporting hazardous materials. Skilled Production Worker with experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Team-player with fantastic multitasking skills and excellent eye for detail. Fast-learning worker with great memory and readiness to ask targeted questions to complete accurate work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry- level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Well Service Technician
J&W
05.2021 - 02.2023
- Forklift Operator
- Manlift Operator
- Delivered products to customer locations on time.
- forklift,manlift and crane operator
- rig up and rig down frac well equipment, grease and hydraulic hoses as well.
- Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
- Monitored gauges and flowmeters to inspect equipment and reported abnormalities.
- Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.
- Inspected tools in field and in shop to verify functionality and effectiveness.
- Collaborated with coworkers to update safety practices and uphold effective safety behaviors.
- Lubricated and maintained machines prior to setup, calibration and operation.
- Orchestrated processing to mover material, utilizing capacities of pipelines, valve manifolds, pumps and tankage.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- open and closed frac well to control pressure of well or to swap wells
- drive company truck from camp to location
Frac Operator
Halliburton
07.2020 - 09.2021
- Utilized pipes, wrenches, hammer and other hand tools safely and effectively.
- Completed and filed invoices and project paperwork.
- Operated pumps and valves to properly load and unload fuel from trucks.
- Assisted jsa with pre-trip and post-trip truck and trailer inspections.
- Tracked driver hours to comply with FMCSA requirements.
- Worked collaboratively with supervisors, dispatchers, fellow employees and customers to build professional relationships.
- Controlled pressure at wellheads by installing and replacing devices.
- Identified operating issues with service rigs and troubleshoot problems to identify root causes, resolve faults and return full functionality.
- Removed obstructions by pumping in fluids to remove sand and other materials.
- Removed and installed iron and hose equipment in various weather conditions.
- Investigated piping details, tool sizes and borehole conditions in operational wells.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Maintained knowledge of rules, procedures and policies regarding operating and riding lifts.
- Monitored load and unload ramps and organized lift stations.
- Followed safety protocols while troubleshooting, inspecting and performing repairs.
Customer Service Representative
TTEC
10.2018 - 06.2020
- Handled incoming calls from various customers for Bank of America.
- Dealt with deposits department handling customers personal and business accounts.
- Handled checking and savings accounts both personal and business.
- Handled calls accordingly within desired call time expectancy.
- Processed account changes for customers such as personal information.
- Processed refund requests for overdraft fees.
- Processed card exchanges and reported fraudulent activity on accounts as well.
- Acquired great de-escalation skills dealing with customers who were upset over fees, holds on accounts and other inconveniences.
- Processed service requests on accounts.
- Maintained great ratings and feedback from customer surveys.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Manager
Five Guys Burger And Fries
01.2013 - 10.2018
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Reviewed financial statements to meet targets during shift.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High school -
Donna High School
Skills
- Frac/Acid - 2 years
- Maintenance - 1 year
- Safety
- CPR training
- Equipment Maintenance
- General laborer
- Forklift Operation
- Safe driver
- Shipping and receiving
- Materials transport
- Manlift Articulating
- Handy Man
- Rig down Rig up
- Repair
- Heavy Lifting
- Equipment Cleaning
- Floor hand
- Forklift trained
- Construction knowledge
- Problem resolution
- Supervision
- First Aid/CPR
- Acid
- Hand tools
- Optimizing efficiency
- OSHA-trained
- Safety standards and protocols
- Heavy equipment operations
- Materials handling
- Warehouse operations
- Team Player
- Telescopic boom
- Boom Lift
- Tool Man
- Team Contribution
- Hand Tools
- Equipment Moving
- Team management
- Loading and unloading proficiency
- Safety and compliance
- Hand and power tool operation
- Operational improvement
- Communications
- Decision Making
- Mentoring and Coaching
- Documentation and Reporting
- Completion equipment handling
- Pump operation mastery
- Wellbore cleanout procedures
- Workover rig experience
- Complaint Resolution
- Account Updating
- Data Entry
- Clerical Support
- Technical Support
- Credit Adjustments
- Client Relations
- Product and Service Solutions
- Problem Resolution
- Critical Thinking
- Report Creation
- Customer Service
- Microsoft Excel
- Call Center Operations
- Documentation
- Brand Representation
- Problem-Solving Abilities
- Active Listening
- Service Standard Compliance
- Computer Proficiency
- Positive Attitude
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6-9 staff members.
- Achieving high customer satisfaction ratings
- Exceeding sales targets
- Resolving complex customer issues, or receiving positive customer feedback
- Re-organized something to make it work better
- Identified a problem and solved it
- Come up with a new idea that improved things
- Developed or implemented new procedures or systems
- Worked on special projects
- Received awards
- Been complimented by your supervisor or co-workers
- Increased revenue or sales for the company
- Saved money for the company
- Saved time for the company
- Contributed to good customer service
Certification
- First Aid/CPR Certified
- Machine Operation Certified
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Well Service Technician
J&W
05.2021 - 02.2023
Frac Operator
Halliburton
07.2020 - 09.2021
Customer Service Representative
TTEC
10.2018 - 06.2020
Shift Manager
Five Guys Burger And Fries
01.2013 - 10.2018
High school -
Donna High School
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