Victor Cardozo
Kaysville
Summary
Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight-attendant
American Airlines
05.2013 - 11.2022
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Assisted passengers in boarding and deplaning aircraft.
- Welcomed passengers aboard and provided overview of safety procedures.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Answered passengers' questions about flight, aircraft and destination.
- Assisted passengers with storing luggage and helped locate seating.
- Advised passengers of flight regulations to maximize safety and security.
Customer Service Representative
Kelly Services At American Express
10.2011 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Simon Rodriguez
Bogota, Colombia01.1985
Skills
- Guest Accounts
- Guest Services
- Sales Expertise
- Service Quality
- Emergency Care
- Cleanliness and Sanitation
- Team Oversight
- Complex Problem-Solving
Accomplishments
- Assisted customers with storing luggage in overhead compartments, boosting stowing space by 30% efficiency.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 65%.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Successfully calmed passengers during a turbulent storm in 2021 while en route to Miami.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Supervised team of 10 staff members.
- Upsold food and spirits to travelers, which boosted in-flight revenues by 45% on a monthly basis.
Certification
- Licensed Flight Attendant Certificate No 3702573 - Issued on 23 May 2013 Department of Transportation
Languages
Spanish
Native or Bilingual
Timeline
Flight-attendant
American Airlines
05.2013 - 11.2022
Customer Service Representative
Kelly Services At American Express
10.2011 - 03.2013
High School Diploma -
Simon Rodriguez
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