Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victor Cardozo

Salt Lake City,UT

Summary

Proven track record in enhancing customer satisfaction and safety standards, demonstrated during my tenure at American Airlines. Expert in customer service and adept at fostering team collaboration. Achieved a significant reduction in damage claims, showcasing my problem-solving abilities and commitment to excellence.

Overview

24
24
years of professional experience

Work History

Ramp Agent

Quantem Aviation Services
08.2024 - Current


  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.

Sales Associate /Bilingual Customer Service Representative

Hudson Group
09.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Flight Attendant

American Airlines
05.2013 - 11.2021
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.

Bell Attendant

Hilton
03.2001 - 10.2002
  • Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
  • Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Developed rapport with repeat clientele through attentive service tailored to individual preferences over multiple visits.
  • Enhanced teamwork among staff members through consistent collaboration on delivery schedules and clear communication about special requests from guests.
  • Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
  • Promoted hotel amenities and services effectively when interacting with guests during their stay.
  • Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
  • Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
  • Demonstrated strong knowledge of local area attractions and landmarks while guiding guests on various activities during their visit.
  • Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
  • Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.

Education

No Degree - Business

Salt Lake Community College
Salt Lake City, UT

Skills

  • Problem-Solving
  • Loading and unloading
  • Safety Procedures
  • Customer Service
  • Team Leadership
  • Dependable and Responsible
  • Inclement Weather Tolerance
  • Corporate policies

Languages

Spanish
Native or Bilingual

Timeline

Ramp Agent

Quantem Aviation Services
08.2024 - Current

Sales Associate /Bilingual Customer Service Representative

Hudson Group
09.2023 - 03.2024

Flight Attendant

American Airlines
05.2013 - 11.2021

Bell Attendant

Hilton
03.2001 - 10.2002

No Degree - Business

Salt Lake Community College

Similar Profiles

CREATE PROFILE
Victor Cardozo