Victor Carmona Sierra
Hutchins
Summary
Dedicated and highly motivated technician with over 12 years of experience in utility services, field operations, and system troubleshooting. Skilled in electrical and mechanical systems, safety compliance, and customer service. Proven ability to adapt quickly, resolve complex technical issues, and deliver efficient solutions that enhance company performance. Bilingual in English and Spanish with a strong focus on safety, reliability, and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Utility Technician
Atmos Energy
07.2021 - Current
- Perform service connections, disconnections, and emergency responses (leaks, low pressure, cutlines).
- Mentor and train new technicians in installation, troubleshooting, and safety procedures.
- Maintain accurate records of service calls, repairs, and inspections.
- Managed multiple contractor crews for grade 3 projects. Efficiently upgrading company infrastructure and repairing leaks safely.
- Part of the AMI project in Dallas, installing, replacing and reprogramming WMR devices for maximum efficiency of device and to provide better customer satisfaction and accurate billing.
- On my crew, I am responsible for submitting permits and cut sheets, processing invoices, and assigning general work orders, including workable leaks.
- Responsible for creating and submitting LocusView orders, as well as closing open leaks and damage claims.
Team Trainer
Vivint Home Security
10.2017 - 07.2021
- Install various smart devices, including security cameras, doorbell cameras, smart locks, thermostats, and home automation systems.
- Ensure all equipment is set up properly and functions as intended, including integrating them into the customer's Wi-Fi network and mobile app.
- Diagnose and resolve technical issues related to the installed equipment.
- Design and update training materials for new hires and current employees, ensuring content is clear, accurate, and aligned with company standards.
- Create and maintain both classroom and hands-on training modules for various smart home products and installation techniques.
- Stay updated on the latest smart home technology and company product offerings to ensure training is up-to-date.
- Work closely with management and other departments to identify training needs based on team performance, customer feedback, and new product releases.
- Help build a culture of continuous learning within the company by suggesting improvements in team training, morale, and efficiency.
Utility Locator
Encompass Inspection
04.2017 - 10.2017
- Created detailed sketches and reports for excavation and construction teams.
- Ensured compliance with safety standards during utility locating operations.
- Located and marked underground utilities using radio detection, GPR, and GPS mapping tools.
Field Service Technician
Ferguson Inc
08.2015 - 04.2017
- Replaced water meters for municipalities to improve billing accuracy and enhance data collection.
- Installed WMR and AMI systems on water meters to support automated readings and improved utility monitoring.
- Worked efficiently to complete all assigned tasks within established deadlines.
- Operated a vacuum truck (Vac Truck) to clean meter pits and install new water boxes.
- Collected field data using a Juno device and submitted all required information daily.
Equipment Operator
City of Corsicana
12.2013 - 08.2015
- Operated heavy equipment including excavators, skid steers, and backhoes for utility projects.
- Responded to emergency water line breaks and performed preventative maintenance.
- Installed, maintained, and removed residential and commercial water meters.
- Installed and repaired underground water and sewer lines.
Education
High School Diploma -
Corsicana High School
Corsicana, TX05.2011
Skills
- Electrical & Mechanical Troubleshooting
- Low Voltage Wiring
- CDL Class A
- Safety Compliance & Emergency Response
- Customer Relations & Training
- Microsoft Office (Word, Excel, Powerpoint, Etc)
Certification
CDL Class A License
Languages
Spanish
Timeline
Senior Utility Technician
Atmos Energy
07.2021 - Current
Team Trainer
Vivint Home Security
10.2017 - 07.2021
Utility Locator
Encompass Inspection
04.2017 - 10.2017
Field Service Technician
Ferguson Inc
08.2015 - 04.2017
Equipment Operator
City of Corsicana
12.2013 - 08.2015
High School Diploma -
Corsicana High School