Victor Carretero
Nampa
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in time management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Idaho Department of Corrections
11.2023 - Current
- Monitoring and directing the security of incarcerated population while maintaining the security and safety of correctional staff
- Writing institutional reports and various court documents with accuracy and attention to detail
- Maintaining positive and professional interactions with incarcerated population to promote an optimistic change
Dock Manager/Sales Support Manager
Dillard’s
08.2021 - 11.2023
- Recruit, coach, and supervise all associates assigned to the area, including reviewing job performance, address disciplinary concerns and motivate all associates to achieve established goals
- Assign tasks based on individual strengths and provide necessary support.
- Give team members ownership of projects and decision-making power within their scope.
- Holding staff accountable to procedures and policies, ensuring a clean and safe environment for staff, and visiting customers, maintaining records
- Managing schedules within budgeted hours that are based on business needs along with monitoring sales support associate’s day-to day tasks
Sales/Technology Manager
Staples
12.2018 - 08.2021
- Drive sales growth through providing ongoing coaching and development for my sales team, by actively listening to customer feedback setting realistic yet challenging goals, empowering and encouraging my team, and regularly recognizing achievements while adapting to changes in customer and sales needs.
- Prepare morning and nightly cash deposits, along with balancing safe and till counts
- Directing staff to prepare and verify customer online orders in a timely manner while verify product in accordance with store inventory
Operations Manager
Staples
05.2018 - 08.2021
- Monitor associate productivity and efficiency while leading a team committed to operational excellence to drive profitable year over year sales
- Supervise and anticipate store needs for supplies required to operate daily functions
- Optimize and organize product placement in weekly and seasonal planograms along with store fixtures in optimal locations
- Navigated team members towards collaborative solutions to conflicts by identifying underlining concerns
Education
Bachelor of Business Administration - Business Management
Idaho State University
12.2017
Skills
- Emergency response
- De-escalation techniques
- Policy enforcement
- Conflict resolution skills
- Safety and security enforcement
Certification
Emerging Leaders - Accredited Hours 20,
Idaho Department of Corrections, 10/01/24
Assistant Sales Manager (ASM) Program- Staples 2018-19
- Part One - Accredited Hours 20
- Part Two - Accredited Hours 20
Timeline
Correctional Officer
Idaho Department of Corrections
11.2023 - Current
Dock Manager/Sales Support Manager
Dillard’s
08.2021 - 11.2023
Sales/Technology Manager
Staples
12.2018 - 08.2021
Operations Manager
Staples
05.2018 - 08.2021
Bachelor of Business Administration - Business Management
Idaho State University
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