Summary
Overview
Work History
Education
Skills
Timeline
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Victor Carrizales

Elmendorf,TX

Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.

Overview

12
12
years of professional experience

Work History

Parts Manager

W&B SERVICE COMPANY
Converse, Texas
01.2019 - 06.2022
  • Created employee schedules to align coverage with forecasted demands.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Processed and reshelved return orders, checking for discrepancies, potential usage.
  • Processed and reshelved return orders, checking for discrepancies and potential usage.
  • Ordered parts for customers, repair shops and service department for use in refrigeration and trucking equipment.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Service Coordinator

W&B SERVICE COMPANY
Converse, Texas
01.2014 - 01.2019
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Upheld client satisfaction by designing accurate and detailed timelines for all services and alerting clients of changes.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Organized ongoing maintenance schedules to boost system performance.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Analyzed account information to improve and optimize customer relations.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Contributed to development, implementation and execution of maintenance programs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

United States Army, Combat Veteran

Army
12.2008 - 05.2012
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Integrated intelligence activities into other military operations, plans and programs.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Prepared and delivered investigative reports and briefings.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Inspected and maintained, inventory and small arms machinery and parts.
  • Prepared variety of different written communications, reports and documents.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used coordination and planning skills to achieve results according to schedule.

Education

High School Diploma -

East Central High School
San Antonio, TX

No Degree - Business Management

Palo Alto College
San Antonio, TX

Skills

  • POS systems operations
  • Team Leadership
  • Sales
  • Inventory Control
  • Shipping and Receiving
  • Staff Management
  • Purchasing
  • Coordinating Paperwork
  • Improving Customer Satisfaction
  • Operations management
  • OSHA compliance

Timeline

Parts Manager

W&B SERVICE COMPANY
01.2019 - 06.2022

Service Coordinator

W&B SERVICE COMPANY
01.2014 - 01.2019

United States Army, Combat Veteran

Army
12.2008 - 05.2012

High School Diploma -

East Central High School

No Degree - Business Management

Palo Alto College

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Victor Carrizales