VICTOR CASS
Katy
Summary
Dedicated Advisor with strong skills in customer engagement and issue resolution. Proven ability to manage help desk operations and deliver superior service, ensuring high customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Customer Advisor
WalkerWest Consulting
Houston
03.2023 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible.
- Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Manager as needed.
Production Technician
Amazon Prime
Katy
02.2022 - 02.2023
- Conducted quality checks to ensure product standards met specifications.
- Collaborated with team members to streamline production processes effectively.
- Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team.
- Strong communication skills to provide precise updates, and technical information to STAFF in an constructive manner.
Warehouse Clerk
Fed Ex Warehouse
Cypress
06.2020 - 05.2022
- Processed incoming and outgoing shipments efficiently and accurately.
- Collaborated with team members to streamline order fulfillment processes.
- Ensured compliance with safety protocols and warehouse procedures daily.
- Organized warehouse space by moving materials to appropriate locations.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
High School Diploma -
L.A. Technical High School
Los Angeles, CA05-2016
Some College (No Degree) - Software Systems
Lone Star College
Houston, TXSkills
- Superior Time management
- Customer engagement
- Issue resolution
- Problem-solving abilities
- Computer skills/MSOffice
- Process optimization
- Active listening
- IT risk assessment
- Help desk management
- Technical support
Certification
Google IT Support Professional Certificate
Timeline
Junior Customer Advisor
WalkerWest Consulting
03.2023 - Current
Production Technician
Amazon Prime
02.2022 - 02.2023
Warehouse Clerk
Fed Ex Warehouse
06.2020 - 05.2022
High School Diploma -
L.A. Technical High School
Some College (No Degree) - Software Systems
Lone Star College